lutec customer service


Disabling it will result in some disabled or missing features. Excess or short deliveries by up to 10% cannot be objected to and they are therefore viewed as approved. It constantly picks up cars in the back ground, but when someone walks down the drive, it's so slow to react you barely catch anything. Toute copie ou reproduction est interdite! The payment will be repaid immediately. The customer is responsible for the additional cost of a supplementary delivery if the cost was generated because the product was shipped to a different location than the agreed place of delivery. 5.1 A delivery ex-factory or ex-warehouse is automatically agreed assuming that the order acknowledgment does not state otherwise. This assumes the following: 10.1 The shipment must be checked for transport damages immediately after receipt and the shipping company must be informed immediately about possible transport damages and these must be documented (as a complaint). D-72581 Dettingen / Erms. We can't find products matching the selection. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. 5.7 Partial deliveries are permitted within the delivery time established by us, assuming that no disadvantages result from partial deliveries. xX PTW(rc*Mb(%16 5%(1! These documents must be returned immediately after a request by the company. Nous vous promettons une garantie de 2 ans, si vous rencontrez des problmes lors de l'utilisation, n'hsitez pas nous contacter en cas de problme concernant notre plafonnier encastr, nous ferons de notre mieux pour le rsoudre dans les 24 heures. I have had this light for about two months now and I am very happy with its features. Brochures, documents provided by the customers, sketches and lists of requirements are non-binding assuming they were not explicitly agreed upon as part of the contract. The customer must inform the company immediately about the change of ownership of the product as well as about a residence change. 1 0 obj 6.1 Delivery is made against pre-payments. And as for the 'notifications' we'll let's say they aren't very swift to say the least even on the same WiFi, let alone on 4G or 5G. The decline of the service right of the company is waived if the payment is being made or if a security for it is provided. 16.2 The regulations of CISG (United Nation Convention on Contracts for the International Sale of Goods or UN purchase law) are not applicable. Please make sure that you are posting in the form of a question. Excellent lamps once you get them working and connected. 2.5 Belated changes of the customers reasons, also the standstill of the machines will be charged. After feedback, we turned camera off for a couple of hours and replaced the memory card with a new one and it works perfectly. Really like the new update too. Fdrer pour mieux travailler ensemble. This page works best with JavaScript. Vous pouvez modifier vos choix tout moment en accdant aux Prfrences pour les publicits sur Amazon , comme dcrit dans l'Avis sur les cookies. Respecter lenvironnement et la valeur humaine dans chacune des entreprises du groupe. Contractual changes, addenda and side agreements must be confirmed in writing by the company. endstream Have reset device but still the same. All claims of the customer except for 11.2 have a statue of limitations of 12 months. Vue informations sur le recyclage pour d'ampoules. Otherwise, the assertion of the warranty claims is not accepted. This is also valid if the circumstances occur with the supplier of the company or its sub-suppliers. The respective amounts will be listed separately. Cliquez sur Personnaliser les cookies pour refuser ces cookies, faire des choix plus dtaills ou en savoir plus. Once you have connected the app with your device, you can watch the images and videos taken by the camera on your phone or any suitable device and includes two-way voice communication. I have this on a tree in my yard for extra security. Be the first to receive exclusive promotions, updates and product announcements. t? 3.6 The customer is responsible for ambiguities in the orders. This is only valid in case the company is not responsible for non-delivery, especially when closing a congruent hedging transaction with the supplier. 5.2 Timely completion of the contractual obligations of the customer is the basis for adhering to the delivery period. This LUTEC APP is designed for LUTEC SECURYLIGHT camera systems with LED lights. Trouvez des rponses dans les informations sur le produit, les questions/rponses et les avis. led light dual head 10.5 The warranty period is one year after delivery of the goods, except if the contract subject is a building or a matter that is normally used for a building and which has caused the deficiency of the building. The customer must inform the company immediately about seizures, confiscations or other decrees by third parties and he must provide all information and documents required to retain the rights of the company. Faire de la rindustrialisation de nos territoires une priorit RSE. Construit en alliage d'aluminium moul sous pression paissi avec traitement antirouille, sans tache et sans rouille. AGILITEAM est a votre coute! They are rather an invitation for customers to make a binding offer when they place an order. 11.2 Damage claims of the customer due to deficiencies fall under the statute of limitations in accordance with 10.5 of the goods, other claims in accordance with 14. However, the company has the right to file a suit at the general place of jurisdiction of the customer. The lights are terrific and I would not hesitate to recommend them. All the additional charges, such as postal charges, shipping, packaging, etc., will be invoiced separately and must be paid by the customer. 4.2 The prices are net ex-factory or ex-warehouse plus applicable value added tax. JavaScript seems to be disabled in your browser. Adherence to minimum order values is required for certain product groups; otherwise a fee for a small order has to be charged. Had a lutec camera for around 2 years now and it's useless. In case of sentence 3, the liability is limited to those damages that were foreseeable for the company as possible consequences of a contract violation based on the circumstance known at contract closing. 4.1 The prices listed in the proposals are valid until a new proposal list has been published. Recording set to sensor record. (pour plus de dtails, veuillez consulter la description de notre liste ou le manuel de l'utilisateur pour rfrence). are property of ADV PAX Lutec GmbH, even when they are charged separately and they will not be delivered. 3.6 Employees of the company do not have the authority to enter into agreements or to make promises that deviate from these general terms and conditions. 7.2 The customer is obligated to handle the products with care; the customer is liable for reductions in value or loss even if the reduced value or the loss are not his fault. The ineffective clause will be replaced by the legal regulation. 10.2 Objection to identifiable deficiencies must be claimed in writing within five working days after receipt of the goods. For the best experience on our site, be sure to turn on Javascript in your browser. The device has become more and more unreliable and difficult to control. Pour plus dinformations, veuillez consulter notre page, Comment fonctionnent les avis et les valuations des clients, Good Lamps but See This For Programming Mode, Comment au Royaume-Uni le 3 juillet 2021. The store will not work correctly in the case when cookies are disabled. You can still see all customer reviews for the product. Au lieu de cela, notre systme prend en compte des lments tels que la date rcente d'un commentaire et si l'auteur de l'avis a achet l'article sur Amazon. If you have any problem, please feel free to contact us: [email protected], http://cdn.jiyutech.net/FobcaGIY3Tf8CfPvzphYwxxJ2Vz3_700xn. Even that was inadequate and eventually an email exchange with their customer service team resulted in an email with the key information. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on November 4, 2020. This also applies to verbal orders. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Reviewed in the United States on September 21, 2020. Acceptance of the order is reserved with the acknowledgment of the receipt of the order. 16.1 Only German law is applicable for the entire privity of contract with the customer. I'm now going to replace with a more controllable and reliable competitor. The customer will immediately be informed about the non-availability of the service. All Rights Reserved. It is bright and makes using my dark side door possible. The liability exclusion is also not applicable if the company violated an important contract obligation. 13.2 The company explicitly retains the property rights and the copyrights for these documents; they may not be copied or made available to third parties without explicit approval by the company. The customer will be automatically in default if payment is delayed. I have to carry my 15 year old mini poodle out to potty as he is going blind and cant go down the stairs anymore. Lentreprise se distingue par sa capacit travailler une large gamme de matriaux, avec une expertise pour les mtaux durs. %PDF-1.7 I purchased a light from your company in August this year which was supposed to come with bulbs but they were not with it, I e-mailed your company and these were quickly dispatched to me. SPEM AERO est spcialise dans le traitement de surface mtallique et la peinture industrielle tels que phosphatation, zingage, marquage jet d'encre, thermolaquage et laquage des mtaux, etc. bG%+*.C:hP'47;ggff;nycIGoeKvuMzq^^xh#MN-\_\ /^VVeSXZ>23 RnhbE AD A$q B),(8ydy&O.YYwO?9:Uaa5KetKMk{ohndekiea5j>U[SSTTt?iM2w"Zpv9;@R&;%$~_/cW9GGfffj ocCH$B9rF"SO$|#N(3Gt]r7f Iqq.\x}xKKH"GOs8z C #;;KWqT%TUW[J!ed4r9MLb76((7?2R4llWrr,_srj?_Mvw7m;T7m*\+d%{DU-,"CBMM=igJKKcEEEaah0>stptl[kyXsIoGV*HI;a=sUUu+%c 5.5 Delivery information is always non-binding assuming it was not explicitly promised as binding. The transfer of risk takes place with the announcement of the readiness for shipping if an individual contract includes the pick-up by the customer. 13.1 The company will retain ownership to all documents, especially cost estimates, drafts and drawings. 7.4 The customer is obligated to inform the company about the access of third parties to the products that are under retention of title as well as about all damages or demolition of the products. 6.3 During default, the customer must pay interest in the amount of 8 percentage points above the current basic interest rate. Closing of the contract is made with the proviso of correct and timely delivery by the supplier. 9.3 Information about the qualification, usage or processing of the product do not relieve the customer of his obligation to perform his own tests and trials. Don't hesitate to contact us with any questions. Les avis sont galement analyss pour vrifier leur fiabilit. Les vendeurs, fabricants ou clients qui ont achet ce produit peuvent rpondre votre question. 10.4 The customer does not have a right to claim for damages if the customer canceled the contract after a failed supplementary delivery due to a title or material defect. 3.5 Small deviations of the company's products as compared to the illustrations or descriptions are possible. Also it will only turn the light on if the app is set to '' mode, as such the light will activate day and night! Innover pour soutenir notre avantage technologique et privilgier notre proximit gographique par loptimisation continue et un investissement dynamique soutenu. The delivery of the products always uses the dispatch route. Les tiers utilisent des cookies dans le but d'afficher et de mesurer des publicits personnalises, gnrer des informations sur l'audience, et dvelopper et amliorer des produits. Outstanding customer service both in respect of scheduling delivery dates and subsequently when the manufacturer had left a glass shade out of one of the boxes. Other payment terms can be established. However, the customer does not have the right to alternative payment terms. The purchaser has the right to provide proof that no damage or a smaller damage was generated. This period must at least be two weeks. 10.6 The customer does not receive guarantees in a legal sense. <>stream 13.3 The company establishes a liability claim against the customer if the product is used or transferred for the purpose of an illegal commercial usage. 1996-2022, Amazon.com Inc. ou ses affilis, aux Prfrences pour les publicits sur Amazon, Cliquez-ici pour vous assurer de la compatibilit, Voir les 100 premiers en Luminaires et clairage, en savoir plus sur les Retours et remboursements, en savoir plus sur les retours Marketplace, En savoir plus sur le fonctionnement des avis clients sur Amazon, Traduire tous les commentaires en franais, Afficher ou modifier votre historique de navigation, Recyclage (y compris les quipements lectriques et lectroniques), Annonces bases sur vos centres dintrt, Information indisponible sur les pices dtaches. This is not applicable if the contract violation was caused maliciously. 4.4 In case of a cross-border shipment, the customer may be responsible for paying additional charges such as taxes (e.g. 5.3 The delivery period is also met if the product leaves the factory/the warehouse or the listed shipping station on the agreed date or if the shipping availability has been reported to the customer but the product could not be sent in time without fault of the company. Costs based on delays, especially warehouse costs, will be invoiced if the delivery is delayed for reasons that the customer is responsible for. Love this device, easy to set up, crystal clear recording day and night, but recently having trouble, have received notifications but device hasn't been recording for a month. Vous voulez recycler votre appareil lectrique ou lectronique gratuitement ? The acceptance can be made in writing or by delivery of the product to the customer. Only the general terms and conditions of ADV PAX Lutec GmbH are valid. It also analyzed reviews to verify trustworthiness. The entire terms and conditions will not become ineffective if one of the above clauses is or becomes ineffective. The lighting is perfect and even though the light wasnt fully charged, it worked anyway. 5.8 The scope of delivery is only determined by the written order acknowledgment of the company or by the acknowledging order in cases where the order acknowledgment was not established. You set the preferences in the app and it changes them to something different when you next go in to it. 9.1 The information about the product is acquisition information, except if it has expressively been presented as a guarantee. Nouveaux downlights LED de 7,7 W, pas besoin de changer l'ampoule, trs faible consommation d'nergie et ne chauffent pas, ce qui est plus sr et beaucoup plus efficace que les downlights halognes. If a right of retention exists, then this can only be executed with counterclaims for the same contract. I highly recommend this light. Why they failed to put adequate detail in the instructions supplied with the lamps is beyond me! Impossible d'ajouter l'article votre liste. 8.1 For ex-factory deliveries or for shipped sales, the risk of loss of the goods or the risk of deterioration of the goods is transferred to the customer with the transfer of the product to the freight forwarder, carrier or other transportation person, including our own. In addition, the transport damages must be claimed in writing within one working day after receipt of the goods and the goods must be sent back to the company within five working days after receipt and the package must receive adequate postage. LUTEC offre une prestation globale dusinage de prcision et ralisation de pices complexes dans les domaines de haute technologie. 5.9 The company can decline the delivery if it identifies, after the contract has been closed, that its claim for payments is in danger by doubts about the creditworthiness of the customer. Une quipe multiculturelle, aux savoir-faire pointus et spcialiss, au service de lexcellence industrielle de nos clients. Contactez nous! 2021 The Lighting Company. Here is a sample of feedback from our customers, click here (opens in new tab) to see all of our 4.7 G o o g l e customer reviews! Fax:+49(0)7123/38007-50, Vogelsangstr. Contacted customer support on a number of occasions and although they try to help, the software is just poor. Manufacturers guarantees are not affected. The transfer takes also place if the customer delays the acceptance of the product. "FDDdzN=Sw}35gQVWJ 5UTkRsHg 16.3 The exclusive place of jurisdiction is Bad Urach or Tbingen. PLEASE NOTE you need the hyphen in the web address as there is a similar named company with a similar address, but no hyphen. The delivery period starts after verification of all details and the execution of the order and the receipt of all documents and other information to be provided by the customer, which are required for the completion of the order, and after receipt of an appropriate pre-payment or down payment. Start and end of such obstacles will be reported in important cases to the customer as soon as possible. 2.4 The used objects of the company as for example punching moulds, embossing moulds, printing plates, films etc. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Doubts about the creditworthiness of the customer are especially established by the following circumstances: application for the establishment of or the actual establishment of bankruptcy proceedings, insolvency proceedings or general enforcement proceedings, single foreclosure, draft or check processes, bad checks, false information by the customer about his creditworthiness or unfavorable information of approved credit agencies. The right to prove and request higher default interest damages is reserved. As its getting dark earlier now, I needed something to illuminate our backyard. Aprs avoir consult un produit, regardez ici pour revenir simplement sur les pages qui vous intressent. En savoir plus sur le nettoyage des ampoules. Lot de 3, sans UV, sans bourdonnement, sans scintillement, parfait pour le salon, la cuisine, les salles manger, la chambre d'enfant, la chambre coucher, le hall, le sous-sol, le bureau et plus encore. Veuillez ressayer. Otherwise, the legal statue of limitations applies. Respectant lenvironnement et la valeur humaine dans chacune des entreprises du groupe. Reliable light, nice looking and motion detection works well, Reviewed in the United States on May 27, 2020. Veuillez vous assurer que vous avez saisi une donne valide. All agreements between the company and the customer, especially side-agreements and contract changes, must always be made in writing. Most importantly, they charge well during the day and function well at light. Il y a 0 commentaire et 1 valuation venant de France, Vos articles vus rcemment et vos recommandations en vedette. Tlcharger la liste de toutes nos certifications, accrditations et qualifications. 5.4 The delivery period is extended adequately in case of force majeure as well as in cases of industrial disputes; especially strikes and lockouts as well as the occurrence of unforeseen obstacles, which are outside the control of the company, assuming that such obstacles had a verifiable and significant impact on the delivery of the item. The claim for damages is limited to the difference between purchase price and the value of the deficient matter. 6.5 The customer has offset rights only if his counter claims have been legally established or are recognized by us. She made sure they were sent First Class in the next day's post. 6.4 A possible established notice of defect does not give the customer the right to retain the payment or to reduce it. Independent of the possibility of claiming a higher actual damage, the company can request 10% of the sale price if the customer makes an unjustified cancellation or if the company cancels a received order due to circumstances that the customer is responsible for (especially due to delay of payment). The instructions in the box are limited and to get further instructions you have to download the manufacturers app. See who visited your home whenever at anytime from anywhere. Agrments de fournitures compltesDAHER, SAFRAN, LIEBHERR AEROSPACE,, AGILITEAM by JINPAOZ.I Pyrne Aropole65290 LOUEYTL : +33 (0) 5 62 45 63 80, LUTEC (Bordeaux)ADB (Tarbes)SPEM AERO (Tarbes). Si vous acceptez, nous utiliserons galement des cookies complmentaires votre exprience d'achat dans les boutiques Amazon, comme dcrit dans notre Avis sur les cookies. This is not valid if the company or one of its legal representatives or vicarious agents is guilty of intention or gross negligence or if the company guaranteed a condition of the service or if the company is liable in accordance with the regulations of the Product Liability Act or for damages due to injuries to life, body and health. Payment will always be allocated to the oldest outstanding debt. Veuillez renouveler votre requte plus tard. Veuillez vous assurer que vous avez saisi une question valable. In these cases, the legal warranty period is applicable. I ordered my lamp at 11.45 on Thursday morning and it arrived the next afternoon, delivered by FedEx, with the facility to track my parcel. I would thoroughly recommend The Lighting Company and won't hesitate to use them again myself. :+49(0)7123/38007-0 Spots LED Encastr 8W (quivalent 60W) Couleur RGB Changement Variation Color RGBW IP44 Blanc froid 5700K Rond Dimmable Encastrables par Tlcommande (lot de 4), Spots LED Encastr 8W (quivalent 60W) Couleur RGB Changement Variation Color RGBW IP44 Blanc Chaud 2700K RondDimmable Encastrables par Tlcommande (lot de 4), Spot encastr LED WIFI, spot plafond LED WiFi 5W RGBWW dimmable, downlight LED encastr rond 230V pour salon, chambre, compatible avec APP, Alexa, Google home, Jayool LED Spots Encastrables Rond 5W, Luminaires Encastrs Plafonnier, 3 Pouces Couleur Changeante avec Tlcommande et Minutage, Blanc Chaud (2700K), Lot de 4, Spot LED Encastrable RGB Couleur Luminosit Rglable 700 Lumens avec Tlcommande pour Salon Salle de Bain Cuisine Exposition Couloir (lot de 4), spot led encastrable /SUMGLED/ 5W WiFi LED Spots Encastrables, Dimmable RGBCW 2700K-6500K, Compatible Alexa,Google Home, clairage plafond encastr pour exposition,salon,cuisine, ktv,bars, Spot LED Encastrable Extra Plat 230V 5W Set de 6, Encastr Lampe Plafonnier, Spot LED 3000/4000/6000K, Spot de Plafond IP54 pour Salle de Bain Salon Cuisine Chambre Coucher, Depuley Plafonnier Suspension Mtal Noir, Lustre Salle Manger Fer Forg, Hauteur de Cble Rglable, 3 Ampoules E27 NON Fournies, pour Restaurant, Salon, Chambre et Escalier[Classe nergtique A++], OUKANING Ventilateur de plafond avec clairage et tlcommande 42 pouces avec lumire 3 couleurs vives - Plafonnier LED - Ailes pliables - Plafonnier moderne (marron), Lumires de Garage LED, Exmate lampe de Magasin Dformable 60W E27 6000lm, Plafonnier de Garage LED avec 3 Panneaux Rglables pour Garage, Atelier, Grange, Entreptt. During my contact with The Lighting Company, I found Caroline to be extremely helpful when the bulbs for my lamp were omitted from the package. Timely shipping maintains the adherence to the five working days period. The delay is only valid after a written reminder has been received by the company, even if a time in accordance with the calendar has been determined for the service or if a time can be calculated based on a previous event. Votre demande a rencontr un problme. Le support de quincaillerie en nickel, bonne protection contre la dformation et la corrosion. 3.3 The company can accept the contractual offer made with the order within two weeks after receipt. Executing officers and third parties must be made aware of the assets of the company. <>]/Intent/Perceptual/Subtype/Image/Height 40/Filter/FlateDecode/Type/XObject/Width 40/SMask 1 0 R/Length 2600/BitsPerComponent 8>>stream An explicit rejection is not required. The company can determine an adequate period during which the customer must either, at his choice, provide payment with physical delivery or provide the security. Otherwise, assertion of the warranty claim is not accepted. 3.2 When ordering the product, the customer makes a binding declaration that he wants to purchase a product. customs duties). Si vous ntes pas satisfait d'un produit que vous avez command auprs d'Amazon.fr ou si celui-ci est dfectueux ou endommag, vous pouvez nous le retourner sous 30 jours suivant la date de livraison, et nous vous rembourserons ou remplacerons l'intgralit de l'article. Excellent customer service and would definitely recommend this company. 10.7 Improper or incorrect use, natural wear, inadequate warehousing and careless handling as well as especially incorrect subsequent improvements by the customer or third parties will result in a lapse of the warranty claims - assumed that the company is not responsible for these circumstances. returns outdoor shipping 4.3 The customer is responsible for insuring the product. ADB est spcialise dans lusinage de pices de rvolution de petites et trs petites dimensions. 2.1 The following terms and conditions are valid for all sale, delivery and service operations of the company. Reviewed in the United States on August 27, 2020. LUTEC Sunshine 500 Lumen 5000K Solar Motion Sensor Light Outdoor LUTEC Sunshine 500 Lumen 5000K Solar Motion Sensor Light Outdoor Acrylic Panel Solar Flood Lights Outdoor 500LM 7.5 Watt Waterproof Outdoor Security Lighting, Learn more how customers reviews work on Amazon. Nos prix incluent l'co-participation sur tous les produits concerns. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. 6.2 Payment has to be made in Euro and by account transfer. O7ti}}Mvv WW>k[\aE~;mL. 2.2 Deviating, contradicting or supplementary general terms and conditions will not become part of the contract, even if they are already known, except if they have explicitly been accepted in writing. 10.3 The company reserves the right to resolve the deficiency or to make a replacement delivery assumed that a deficiency exists for which the company is responsible. 6.6 If the financial circumstances of the customer are worse after the contract agreement and if it has an impact on the payment, ADV PAX Lutec GmbH can request a prepayment. Safety starts with understanding how developers collect and share your data. Chaque plafonnier encastr est quip d'une bote de jonction de scurit pour empcher le contact direct avec les fils lectriques, rendant l'installation plus sre. The delivery period is extended by at least the duration of such measures and obstacles. It worked as soon as it was installed. Credit to Caroline, which I can see from this page is not for the first time - she was determined to sort out this problem which was not of their making, and was consistently friendly and positive, she is a credit to this company. Vous pouvez publier votre question directement ou la modifier par la suite. % The company can cancel the contract after the period has unsuccessfully expired. The company will immediately acknowledge receipt of this order to the customer. The restrictions listed above are applicable accordingly; these cases are covered by the legal statue of limitations.