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Knowledge management remains one of the top three issues affecting company success and has become even more essential with the COVID-19 pandemics scattering of staff among homes and work sites. The Readiness Gap: Seventy-five percent of surveyed organizations say creating and preserving knowledge across evolving workforces is important or very important for their success over the next 1218 months, but only 9 percent say they are very ready to address this trend; this represents one of the largest gaps between importance and readiness across this years trends. Ramona Yan is the Human Capital consulting leader for Deloitte China. @l$Hi9rRW%!|-m0@NpQuw". endobj Artificial intelligence (AI), natural language processing and knowledge graphs with the new era of these intelligent technologies, knowledge management is expected to make a quantum leap. 0000170538 00000 n
More than 60 per cent of our respondents said that post-pandemic the capacity to adapt will be the most important skill needed to thrive in the labour market, with teamwork and collaboration coming second (43 per cent). The easy answer is that people must enter content into these systems in the first place. These numbers reinforce the need for organisations and teams to rethink the way they share data and make knowledge available. In addition to co-authoring the report, Poynton was Global Human Capital Trends 2020 program manager and coordinated the design and delivery of this years survey and report. 0000158536 00000 n
Yves Van Durme is a partner with Deloittes Belgian consulting practice and the global leader of Deloittes Strategic Change practice. The latest edition of Deloittes Global Human Capital Trends study ranks knowledge management as one of the top three issues influencing company success, yet only 9 per cent of surveyed organisations feel ready to address it.1 The transfer of knowledge has become even more essential as COVID-19 has scattered staff among homes and different work sites. In addition to the Knowledge leader role, Sandy has more than nine years of consulting experience as a manager for strategy, sales, marketing and knowledge management projects with major OEMs and tier 1 suppliers of the automotive industry in Germany. The Deloitte Africa Center for Corporate Governance offers a number of resources for executives, directors, and others who are active in governance. endobj 0000080687 00000 n
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Q But by taking a step back to understand how and where knowledge could be pushed to create value, the company was able to break down those cultural norms.14. 0000020377 00000 n
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OLL=:$ZjXe 3:IA2eml\X3Z8E*xUDHOd. New ways of working have also increased worker mobility. Organisations that enable workers to create this understanding will be on a path that leads successfully to strong knowledge management. 0000068530 00000 n
For future success, organisations should shift their focus from knowledge capture to knowledge creation and transfer, and champion a knowledge-sharing culture as vehemently as they champion tools and platforms. 0000001896 00000 n
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View in article, Rosalie Chan, Slack says that while its user numbers still lag Microsofts, what really matters is that users love its app a lot, Business Insider, October 11, 2019. hT]lT>Rgmunn4$8N$i6M
VZ Organizations that succeed on both fronts will be well positioned to create and act on knowledge in ways that drive tangible results. 0000002645 00000 n
In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. This was quite a challenge in an organization where information had historically been shared on a need-to-know basis only. Our survey shows that almost half of the respondents do not provide members of the alternative workforce access to knowledge-sharing tools and platforms, and only 16 percent see integrating knowledge management across off- and on-balance-sheet workers as a key factor to consider in proactively developing their knowledge management strategies. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. 0000027872 00000 n
Sign up to receive a copy of our new approach to Trends launching this winter. 0000045828 00000 n
Varying needs and desires demand a set of interacting knowledge-sharing tools and options that will cater to all employees. Cortex also enables workers to create personalized knowledge centers, where they can keep abreast of trending topics that are relevant to their work.6. It can be an outcome that drives value and impact by unlocking human potential, and creating an Instead of duplicating efforts, those teams can collaborate up front, creating new knowledge and ultimately getting their innovations to market faster.13, A leading biopharmaceutical company took a similar approach. Our Human Capital. In a world where digital natives a post-generational workforce, from millennials to perennials7 define day-to-day business, the handling of tools is not the final problem to overcome but the first. Part of Deloitte since 2013, David is the former Head of Research for Bersin. 0000152637 00000 n
Go straight to smart with daily updates on your mobile device, See what's happening this week and the impact on your business. This kind of transparent approach will facilitate structured knowledge transfer, with each employee understanding what is expected of them and where to find information. 0000055455 00000 n
Faris is a senior consultant in the Strategic Change & Organisation Transformation team, a service line of Deloittes Human Capital practice. 2022. But in the long run, that infrastructure and a knowledge-transfer culture can only be sustained if individual employees are part of the equation. endobj According to Statista, more than 293 billion emails were sent and received each day in 2019.2 Yet according to a global survey of 1,300 business and IT executives, an average of 55 percent of enterprise data goes unused.3, Technology has also spawned new ways of working that make the knowledge management need more urgent. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its network of member firms, and their related entities. to receive more business insights, analysis, and perspectives from Deloitte Insights, Telecommunications, Media & Entertainment, 5 lessons from the pandemic for the future of work. 0000002648 00000 n
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Workers in both traditional and alternative work arrangements are moving across jobs, projects, teams, geographies, and organizations more than ever before, taking critical knowledge with them. According to the results of the latest Deloitte European Workforce Survey, companies that prioritise knowledge transfer are perceived by employees as more competitive with respect to revenue growth and client satisfaction. 0000028738 00000 n
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In this setting, modern language and AI-driven tools can be used to their full potential to give companies access to knowledge analytics and value creation instead of only building on knowledge capture. }c~z@V_a][;w4
}CIPSeQ Their efforts are already paying off. The second aspect that defines the human factor is employees ability to manage knowledge. 258 64
Neta Meir, Sodexos digital and innovation HUB director, reported that Sodexo is already seeing more and more adoption of new behaviors, like sharing, collaborating, and consuming knowledge. Meir said, I do believe that we are in the right direction to break silos, work more collaboratively, and perform better as [our employees] understand that knowledge-sharing is power.10, An effective knowledge management approach can give workers a larger platform to build on each others knowledge and expertise, helping to increase a workers value to the organization and ultimately offering them a greater sense of security at work. 0000095269 00000 n
View in article, Erica Volini et al., Superteams: Putting AI in the groupDeloitte Global Human Capital Trends, Deloitte Insights, 2020. Strategies are needed to enable and motivate employees in this exchange. Yan is a frequent speaker at public conferences on organization transformation and human capital trends and strategies. Eighty-two percent of our respondents said their organizations need to do a better job of tying knowledge to action, while 79 percent admitted that they must be more effective at creating knowledge to jump-start innovations and launch new products and services. endstream 0000001466 00000 n
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The overwhelming majority of organizations understand they are falling short. %PDF-1.4
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Prior to returning to Deloitte after a nine-year break, she worked as a marketing and campaign manager in the retail and tourism industry. Many organizations may need to solve technical challenges to seize the opportunity to put computers in the group for knowledge management. 0000092281 00000 n
So why are repository systems at such a disadvantage when it comes to sharing knowledge? 369 50
Both questions can be answered only if the individual has a profound understanding of the organisation as an environment and is able to see their own knowledge in a broader context. 0000001343 00000 n
However only nine per cent of business leaders feel ready to address it. Only a third of the 30-or-younger age group stated that sharing knowledge is the right thing to do; instead they see it as beneficial to their career a clearly personal motive. How can the workforce be motivated to share knowledge? Microsofts Project Cortex, for instance, uses AI to analyze large amounts of content, organize it into different topics, extract important information, and create knowledge networks that connect people with topics and content.5 A worker who sees an unfamiliar project in an email can access a topic card that describes the project, relevant experts and people, related resources, and other useful information. 0000001844 00000 n
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An important consideration when implementing knowledge repositories is the limitations of trying to apply a one-tool solution. 0000152562 00000 n
The information must be helpful to the receiver; otherwise, it is a waste of resources at both ends. What can organisations do to generate trust in their knowledge systems and get the best out of them? Copy a customized link that shows your highlighted text. The new knowledge management has been saved, The new knowledge management has been removed, An Article Titled The new knowledge management already exists in Saved items. endobj They launched a digital campaign to encourage their nearly 500,000 employees to join active knowledge-sharing communities and encouraged participation by marketing the importance of the communities, measuring usage, and recognizing active users. Another 42 per cent said they are motivated by the prospect of doing the right thing. %%EOF This is the prerequisite if the knowledge management system is to be fed with meaningful information. 0000018082 00000 n
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This year, we build on that perspective, describing ways that organizations should leverage new technologies that can not only contextualize information, but push it through an organizations systems to teams in ways that support problem-solving and help workers innovate and uncover new insights. The other barriers identified in our 2020 survey focused not on the technological, but instead on the human side of the knowledge management equation (figure 3). 258 0 obj
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In Deloittes 2020 edition of the Global Human Capital Trends study, 37 per cent of respondents reported that a common barrier to effective knowledge management is the lack of incentives. has been saved, Knowledge management 0000002901 00000 n
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Faris truly believes that effective management of knowledge has to be part of every problem-solving process. 0000037487 00000 n
If searching is difficult and the results are not highly valued, workers lose trust in the knowledge systems. 0000156650 00000 n
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To further embed the knowledge-sharing mindset in their organization, Sodexo integrated its knowledge communities into other organizational systems to make them easily accessible through daily workflows. 428 0 obj 0000091325 00000 n
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These leaders view knowledge management as more than a way of capturing and disseminating information; instead, they view it as a way of creating knowledge to develop new products, services, or solutions. 0000162460 00000 n
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A similar view was voiced by business leaders in our Global Human Capital Trends study: 75 per cent of surveyed organisations said that creating and preserving knowledge across evolving workforces is important to their success over the next 12 to 18 months.4. See Terms of Use for more information. 0000037870 00000 n
i-`Qn'?w|i"idB]]oypC923?7hhxjII$"r?Bj:.~L[hW2J| With a strong background in Design Thinking, his thinking is customer-centric, always striving to find the best solution for the client. See something interesting? He brings more than 20 years of experience in human capital and is a sought-after researcher, thought leader, and speaker on organization design, organizational culture, HR, talent, learning, and performance. But Deloittes recent research has shown that technology alone will not be enough to harvest the value of knowledge management. In a world where knowledge equals power, many workers feel that holding on to their specialized knowledge allows them to safeguard their worth. In this years Global Human Capital Trends survey, 52 percent of our respondents said that workforce movement is driving them to proactively develop their knowledge management strategies. Doing so allows organizations to generate conceptual knowledge networks that help them visualize the knowledge hubs within their organization.11. Simply select text and choose how to share it: Knowledge management People have to trust the repositories, actively support their use and find ways of sharing so that the repositories can support their needs. Hauptmann has 21 years of experience in strategy and human capital consulting across multiple industries and has supported German, European, and global companies in large organizational, digital, and cultural transformations. 0000158611 00000 n
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To master this challenge, individual employees must be able to address two questions: 1) What differentiates knowledge from mere information or daily experiences? 
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<>/Metadata 57 0 R/Pages 56 0 R/StructTreeRoot 59 0 R/Type/Catalog>> Email a customized link that shows your highlighted text. <> Leadership perspectives from across the globe. The difference is even more prominent in the views workers shared about obtaining information from repositories: Of those working for companies that prioritise knowledge transfer, 80 per cent found it easy or very easy to access repository information; by contrast, among workers whose companies do not prioritise knowledge transfer, only 51 per cent found repository searching easy. 0000008824 00000 n
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For organizations that are struggling with knowledge management, new technology solutions can help. These rather altruistic drivers that address a non-personal benefit are more widespread among older workers (50-plus years old). 0000054672 00000 n
View in article, Eric Gladstone, Conceptual knowledge networks, interstito, April 27, 2017. After many years of the topic being ignored or deprioritised, there is now a widespread belief that modern technologies will automatically enable knowledge management, overcoming previous obstacles. 426 0 obj 0000002125 00000 n
The answer seems obvious: Incentivise them to behave accordingly, and build their skills to use platforms and tools. F{zmY Gs[ lVm#_dwo8e0Z.UZb"v[Z/06.(srhOo$[z And workforces have made it clear that they expect more from their employers. 0000150741 00000 n
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Chris Boorman, Informatica: A tsunami of data is hitting enterprises, Number of sent and received emails per day worldwide from 2017 to 2023 (in billions), Slack says that while its user numbers still lag Microsofts, what really matters is that users love its app a lot,, Microsoft Ignite 2019: Project Cortex AI builds enterprise knowledge networks, IBM announces new industry-leading NLP features inside Watson Discovery. That message should be supported by clear expectations for what should be shared, by whom and how. 0000000016 00000 n
But sharing knowledge is not sufficient. Knowledge has been and will continue to be a key competitive differentiator when it comes to driving organizational performance. 0000012412 00000 n
This, in turn, makes them less willing to share personal knowledge in those systems, which reduces the quality of the content. DTTL and each of its member firms are legally separate and independent entities. Please see, The Africa Deloitte Health Equity Institute, Infrastructure, Transport & Regional Government, Go straight to smart. .VK&(QjM/B@&4! With more than four years of experience in the professional services industry, Faris has built a sound expertise for change management, driving the people site of strategic and cultural transformations. 0000023329 00000 n
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He specializes in leadership and organizational development, as well as talent and HR strategy, in business transformation contexts. [F&wB|]j1%"6CwCw/4 To stay logged in, change your functional cookie settings. Barriers such as organizational silos (55 percent), lack of incentives (37 percent), and lack of an organizational mandate (35 percent) point to the fact many organizations need to do more than provide the infrastructure to share and create knowledge; they need to redefine the value associated with it as well. In Deloittesintroductory article to the European Workforce Survey, we described how the post-COVID-19 workplace will retain the hybrid on-site and remote quality we are seeing now. And nearly seven in ten (67 percent) of our survey respondents have yet to incorporate AI into their knowledge management strategy beyond a limited extent (figure 2). [S8X*?c6"ga 0000001782 00000 n
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And in the most advanced applications, AI technologies can take that contextualized information and push it to an organizations different teams and systems, allowing the intelligence to flow through networks of people as they work to uncover insights and solve problems in real time.
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In this setting, modern language and AI-driven tools can be used to their full potential to give companies access to knowledge analytics and value creation instead of only building on knowledge capture. }c~z@V_a][;w4
}CIPSeQ Their efforts are already paying off. The second aspect that defines the human factor is employees ability to manage knowledge. 258 64
Neta Meir, Sodexos digital and innovation HUB director, reported that Sodexo is already seeing more and more adoption of new behaviors, like sharing, collaborating, and consuming knowledge. Meir said, I do believe that we are in the right direction to break silos, work more collaboratively, and perform better as [our employees] understand that knowledge-sharing is power.10, An effective knowledge management approach can give workers a larger platform to build on each others knowledge and expertise, helping to increase a workers value to the organization and ultimately offering them a greater sense of security at work. 0000095269 00000 n
View in article, Erica Volini et al., Superteams: Putting AI in the groupDeloitte Global Human Capital Trends, Deloitte Insights, 2020. Strategies are needed to enable and motivate employees in this exchange. Yan is a frequent speaker at public conferences on organization transformation and human capital trends and strategies. Eighty-two percent of our respondents said their organizations need to do a better job of tying knowledge to action, while 79 percent admitted that they must be more effective at creating knowledge to jump-start innovations and launch new products and services. endstream 0000001466 00000 n
<> View in article, Hans Visschers (global head of knowledge management, Philips), interview with the authors, January 15, 2020. 0000008685 00000 n
The overwhelming majority of organizations understand they are falling short. %PDF-1.4
%
Prior to returning to Deloitte after a nine-year break, she worked as a marketing and campaign manager in the retail and tourism industry. Many organizations may need to solve technical challenges to seize the opportunity to put computers in the group for knowledge management. 0000092281 00000 n
So why are repository systems at such a disadvantage when it comes to sharing knowledge? 369 50
Both questions can be answered only if the individual has a profound understanding of the organisation as an environment and is able to see their own knowledge in a broader context. 0000001343 00000 n
However only nine per cent of business leaders feel ready to address it. Only a third of the 30-or-younger age group stated that sharing knowledge is the right thing to do; instead they see it as beneficial to their career a clearly personal motive. How can the workforce be motivated to share knowledge? Microsofts Project Cortex, for instance, uses AI to analyze large amounts of content, organize it into different topics, extract important information, and create knowledge networks that connect people with topics and content.5 A worker who sees an unfamiliar project in an email can access a topic card that describes the project, relevant experts and people, related resources, and other useful information. 0000001844 00000 n
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A similar view was voiced by business leaders in our Global Human Capital Trends study: 75 per cent of surveyed organisations said that creating and preserving knowledge across evolving workforces is important to their success over the next 12 to 18 months.4. See Terms of Use for more information. 0000037870 00000 n
i-`Qn'?w|i"idB]]oypC923?7hhxjII$"r?Bj:.~L[hW2J| With a strong background in Design Thinking, his thinking is customer-centric, always striving to find the best solution for the client. See something interesting? He brings more than 20 years of experience in human capital and is a sought-after researcher, thought leader, and speaker on organization design, organizational culture, HR, talent, learning, and performance. But Deloittes recent research has shown that technology alone will not be enough to harvest the value of knowledge management. In a world where knowledge equals power, many workers feel that holding on to their specialized knowledge allows them to safeguard their worth. In this years Global Human Capital Trends survey, 52 percent of our respondents said that workforce movement is driving them to proactively develop their knowledge management strategies. Doing so allows organizations to generate conceptual knowledge networks that help them visualize the knowledge hubs within their organization.11. Simply select text and choose how to share it: Knowledge management People have to trust the repositories, actively support their use and find ways of sharing so that the repositories can support their needs. Hauptmann has 21 years of experience in strategy and human capital consulting across multiple industries and has supported German, European, and global companies in large organizational, digital, and cultural transformations. 0000158611 00000 n
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To master this challenge, individual employees must be able to address two questions: 1) What differentiates knowledge from mere information or daily experiences? To create the best chance of achieving a successful new knowledge-transfer culture, three action points are appropriate: At Deloitte we believe people are an organisations most valuable asset. 0000004903 00000 n
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<>/Metadata 57 0 R/Pages 56 0 R/StructTreeRoot 59 0 R/Type/Catalog>> Email a customized link that shows your highlighted text. <> Leadership perspectives from across the globe. The difference is even more prominent in the views workers shared about obtaining information from repositories: Of those working for companies that prioritise knowledge transfer, 80 per cent found it easy or very easy to access repository information; by contrast, among workers whose companies do not prioritise knowledge transfer, only 51 per cent found repository searching easy. 0000008824 00000 n
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For organizations that are struggling with knowledge management, new technology solutions can help. These rather altruistic drivers that address a non-personal benefit are more widespread among older workers (50-plus years old). 0000054672 00000 n
View in article, Eric Gladstone, Conceptual knowledge networks, interstito, April 27, 2017. After many years of the topic being ignored or deprioritised, there is now a widespread belief that modern technologies will automatically enable knowledge management, overcoming previous obstacles. 426 0 obj 0000002125 00000 n
The answer seems obvious: Incentivise them to behave accordingly, and build their skills to use platforms and tools. F{zmY Gs[ lVm#_dwo8e0Z.UZb"v[Z/06.(srhOo$[z And workforces have made it clear that they expect more from their employers. 0000150741 00000 n
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Chris Boorman, Informatica: A tsunami of data is hitting enterprises, Number of sent and received emails per day worldwide from 2017 to 2023 (in billions), Slack says that while its user numbers still lag Microsofts, what really matters is that users love its app a lot,, Microsoft Ignite 2019: Project Cortex AI builds enterprise knowledge networks, IBM announces new industry-leading NLP features inside Watson Discovery. That message should be supported by clear expectations for what should be shared, by whom and how. 0000000016 00000 n
But sharing knowledge is not sufficient. Knowledge has been and will continue to be a key competitive differentiator when it comes to driving organizational performance. 0000012412 00000 n
This, in turn, makes them less willing to share personal knowledge in those systems, which reduces the quality of the content. DTTL and each of its member firms are legally separate and independent entities. Please see, The Africa Deloitte Health Equity Institute, Infrastructure, Transport & Regional Government, Go straight to smart. .VK&(QjM/B@&4! With more than four years of experience in the professional services industry, Faris has built a sound expertise for change management, driving the people site of strategic and cultural transformations. 0000023329 00000 n
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<> An organisation that enables its workforce to navigate the constant, overwhelming output of data will succeed with knowledge management. 0000003230 00000 n
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He specializes in leadership and organizational development, as well as talent and HR strategy, in business transformation contexts. [F&wB|]j1%"6CwCw/4 To stay logged in, change your functional cookie settings. Barriers such as organizational silos (55 percent), lack of incentives (37 percent), and lack of an organizational mandate (35 percent) point to the fact many organizations need to do more than provide the infrastructure to share and create knowledge; they need to redefine the value associated with it as well. In Deloittesintroductory article to the European Workforce Survey, we described how the post-COVID-19 workplace will retain the hybrid on-site and remote quality we are seeing now. And nearly seven in ten (67 percent) of our survey respondents have yet to incorporate AI into their knowledge management strategy beyond a limited extent (figure 2). [S8X*?c6"ga 0000001782 00000 n
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endstream More than half of the respondents to this years Global Human Capital Trends survey (55 percent) still define knowledge management as the simple documenting and disseminating of knowledge. already exists in Saved items. 432 0 obj Yet while the lack of technology infrastructure was noted as a common barrier, it was only one of the top barriers to effective knowledge management. 0000037247 00000 n
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And in the most advanced applications, AI technologies can take that contextualized information and push it to an organizations different teams and systems, allowing the intelligence to flow through networks of people as they work to uncover insights and solve problems in real time.