Have your booking reference number handy as your fill out our customer verification form. Instead, apply for a refund. clip-path: url(#syd-a); With Fiji being closed for 20 months and a low-risk country, and a PCR test departing Fiji required, we do not envisage any problems, but we are continually monitoring what happens, Fijis permanent secretary for health, James Fong, said on Monday. Fiji Airways Refund problems? You can't check in at Qantas even with a Qantas flight number and at the Fiji Air check-in no one was at the business class check-in although there was someone at the service desk next to it but she just ignored the business class line. The lounge is not so great but did not spend a lot of time in there anyway. The cost of these travel restrictions are not included in your package. Miris colleague Vili had also returned to the air after a stint spent working on his mothers cropping farm in northern Vanua Levu, the countrys second biggest island. On checking in at Sydney they claimed my wife's bag was oversized. Please check in early to allow plenty of time. Passengers only require a PCR test to travel taken within 72 hours of departure, plus proof of hotel accommodation and transfers once in Fiji. The trip took almost 5 hours. Stayed in Fiji at Grand Pacific. The check in was very efficient given it was a morning flight when most of Fiji Airways flights leave one after the other they still managed to check us in pretty efficiently. We cannot blame the airline if some passengers choose to shuffle their luggage at the airport because some did not read the baggage allowance clearly. The crew on the flight from Los Angeles to Nadi (12/22/15) were very friendly, however on our return flight I don't think I saw one smile. } Despite the early hour of take-off for FJ914, the champagne was flowing in business class as passengers reacquainted themselves with the pointy end of Fijis national carrier. } What to do if the Fiji Airways refunds form is not working? You bought one or more tickets from Fiji Airways and found yourself in an unpleasant situation: the flight was delayed or canceled or denied boarding? Thats not much to ask, she said. So you pay this extra money and get nothing? Many travel insurance companies, including Travelex, now include this coverage in their standard policies but if yours does not, you can also acquire COVID-19 specific coverage online prior to travel with. fill: none; Fiji has simplified their entry requirements! Before we flew, I had contacted Fiji Airways and specifically asked about their baggage policies. Travelers entering Fiji must have medical travel insurance, with international coverage that covers COVID-19 before traveling. } Several companies, including Douglass Hanly Moir, do these tests, but I go with Histopath at $79. The airport staff at Luvuluvu airport are friendlier than the guys at Nadi. Are you due compensation? I was very concerned about my upcoming flight on Fiji Airways due to bad reviews. Guests of this Savusavu hotel can make use of the parking facilities. %PDF-1.3 clip-path: url(#nzb-a); "c"`(aUZTj^|RSz",vDy8a;Xe>Tkr5@@WJae
iBq3`fMlNO|/"8_-eN{F-c-bW EMa-oD*zOQC9G. EU regulation 261(EU 261) protects passengers in cases of flight delays. It only takes minutes to finish it! Very sad that Qantas lounge staff don't know about their own loyalty program. It was nice being back in my old village, but this is my job, this is what I do, Vili said, pouring orange juice and champagne by turns. } The check in was really slow, t the immigration process at LAX is faster than this. 4 0 obj The food was again really terrible - bland chicken and pasta, no bread roll - just a weird cabbage and corn salad. } Copyright 2019 About Fiji. Source: Tourism Fiji ; see also smartraveller.gov.au. But no one feels sorry for you when youre heading to Fiji. Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time. I flew on October 4th and am still waiting. Note: If Fiji Airways offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund. Claim your compensation with AirAdvisor and get up to 600. fill: #fff; Find our how much you're entitled to in Fiji Airways delay compensation with our free calculator. Fiji is now open to non-quarantine travel with Travel Partner Countries. You don't need to be an expert on Fiji Airways refund policy or cancellation policy to receive your money back. It fitted into the metal bin with two wheels hanging on the lip by 1/4 inch. Also, if you were notified about the flight cancellationless than 14 daysbefore your date of departure, you may be able to receiveup to 600 per person in compensation. NSW and Victoria introduce a 72-hour home isolation requirement for all vaccinated international arrivals, including arrivals from Fiji. What if I cancel my Fiji Airways flight? Onboard and generally the staff are friendly but the service is slow, almost an hour into the flight before drinks are offered. fill: #cda97c; We were very disappointed to come to know about this? The seat was comfortable, the IFE was well up to date, and the food was nice and filling. 
On the return from Christchurch, Fiji Airways canceled my daughter-in-law's return ticket because she and my daughter had the same first and last name. Note: regardless of ticket type, passengers have the right to requesta refund amount for airport taxes and feesas part of a cancellation refund. #per-icon .e { fill-rule: evenodd; More than 90 per cent of Fiji is now fully vaccinated, including all staff at Care-Fiji resorts and other tourism ventures. Table shows values in as specified in EC 261. The crew were friendly, warm welcome at the door and nice pre departure cocktail. Let us assess your compensation for you.Check Your Flight. Sydney to Nadi in Fiji Airways business class. } However, we get paid only if we successfully claim your compensation on your behalf. I wouldn't say they were terrible but there were a few things that have affected my decision. Indifference is how I would describe my experience. In my case, its a transfer with Rosie Holidays to the InterContinental Fiji Golf Resort and Spa on Natadola Beach. ]`rMl8ny)Q5;E^Vb=3X5 btG$0 77V Cpv.cW]+xhJvzpt'P
5\?gBn(z6#Uw! Do I also get my money back for a cancellation due to Covid-19? A Fijian welcome is a warm welcome, complete with drums. About 40 per cent of Fijis economy is derived from tourism pre-pandemic, more than 890,000 travellers visited in 2019, of which almost half were Australians thus the Fijian government pushed ahead with its reopening timetable. If you were lucky enough to get an exit row seat, in the past, it would give you a reasonable amount of leg room for someone 1.88 mtr, or 6ft 2ins tall. Fiji Airways customer Service said they couldn't do anything and were rude in their approach towards us. #syd-icon .b { I had a full fare business class ticket flying from Sydney to Nadi on the Qantas code share. } Please note that fully-vaccinated in Fiji means that you have received the recommended number of initial doses (usually 2) of a vaccine that Fiji recognizes. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers. fill: #ed1c24; Many travel insurance companies, including Travelex, now include this coverage in their standard policies but if yours does not, you can also acquire COVID-19 specific coverage online prior to travel with Fiji Care. As a passenger, you may be entitled to compensation if the following have occurred: When Fiji Airways can escape liability:Fiji Airways claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Very nice aircraft, helpful and friendly cabin crew.The food was adequate and very refreshing. } Only problem I had is that I booked Qantas ticket QF391 paid Qantas and as a gold Air Berlin (sapphire oneworld) I tried to get into the Qantas lounge, I could but I could not take my partner as they would not except my Air Berlin as I was not travelling on Qantas aircraft - the lady at Qantas lounge even said that I do not earn status credit or miles flying Fiji Airways. After take-off, the captain thanked all inbound holidaymakers on behalf of an extremely grateful nation for choosing to travel to Fiji, reiterating how badly the nation needed tourism dollars. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. The people couldn't be nicer, but the product could be improved. Boarding was easy business was before children they way it should be. The seats were small and uncomfortable, there was no inflight entertainment other than shared screen playing "just for laughs" a gag comedy show. Learn more aboutcancellation compensation. The care by staff was another story, terrible would be an understatement. #sem-icon .b { Tasmania JackJumpers. 226 W Rector, Suite 6, San Antonio, TX, USA. What Should I Do in Case of Cancellations or a Fiji Airways Delayed Flight? The airline chose to dump its passengers in a closed airport at 1.50 am. My 7 year old son refused to eat any of it and was hungry for the rest of the trip. fill: #f28d3a; The food was not so bad. A flight compensation and a refund are two different things. They need to get their act together and apply uniform procedures at all airports and properly advise customers of their policies, especially the restrictive weight allowance with carry-ons. According to Fiji Airways terms and conditions, passenger should submit a refund application form or compensation claim form on the Fiji Airways official website, not on a third party website. If you consider that Fiji is hiring a lady to welcome and greet you for check in, she could not be more apathetic. x\Ks`c$EqUb;BK %H @(ogwvA)Vq3=9>M&ru=/eXCieN'h4aOjfqj:,Z0
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??&a.ma>W7{uX_^^^YGk{C8=$Gb/G]:7rO Entertainment needs to be worked on, some latest hindi music would be great, I spent my 10 hours watching the GPS, so you can imagine how bad the other options were. Stay up to date on USA travel restrictions: https://travel.state.gov/content/travel/en/international-travel.html. Two days out Since November, the cost of a guaranteed 24-hour turnaround RT-PCR test has dropped from $100 to $79. The stop in Nadi does break up the flight and the new look airport will be a big boost. I really enjoyed my experience on the Fiji Airways. The writer travelled as a guest of Fijian Airways and the Intercontinental Fiji Golf Resort and Spa. Of course I had another scotch. Check-in counters for Fiji Airways open 4-hours before departure. Even the Fijian governments requirement that all incoming passengers pre-book and stay only at a Care-Fiji approved hotel (with fully vaccinated staff) for the first three nights on arrival couldnt dent their excitement. What Are My Passenger Rights in Case my Fiji Airways Flight Was Cancelled or Delayed? They will tell you they will respond within 21 days. In most cases, passengers who have a cancelled flight will have valid claims for a Fiji Airways flight compensation. Insist on your basic benefits and services at the airport. When I purchased the ticket on Qantas web page it was for the Airbus but when I arrived at the gate I noticed it was the Boeing 737. A bottle of water and a cup was all that was offered. Melbourne to Nadi with Fiji Airways. submit a Fiji Airways refund for cancellation, Includes disrupted Fiji Airways flights up to. Secondly, the 737-800 is woefully too small of an aircraft to be flying such a route. clip-path: url(#per-a); fill: #303030; Flight attendants were friendly, young and competent people on the plane. Good legroom, comfortable seats, looking forward to flying with them again. #sem-icon .g { #sem-icon .f { Fiona Carruthers. Flying business class allowed us one more carry on. The customer service staff said that we had been misinformed which was very disappointing and after my husband and i explained to them that this was our first trip to Fiji and we had big bags and we would appreciated it if they can check to see if it was a mistake of some sort. Let us do the work for you, Find out if you are owed compensation for a disrupted flightCheck Your Flight, Delayed or canceled flight with Fiji Airways Airlines? We were told well in advance prior to making our booking and while paying for the trip that we will not have to recheck ourselves at Nadi and will receive our bags in Sydney. Passengers are taken by their pre-booked transport to their various hotels and resorts. There was no food or beverage service and passengers continuing on to the other islands have at least a 5 hour wait, sitting on concrete flower planters. } But we weighed up the pros and cons and thought everyone on board is fully vaccinated with a negative COVID test result from the past 72 hours yep, lets go!. Collect proof: photos, receipts of expenses, Fiji Airways booking number, vouchers, etc. On arrival, hugging was banned because of social distancing. Then flew out of Melbourne for Fiji on 11th November. Qantas should think twice about putting its name to this service because I expect a certain standard when I buy Qantas and you don't get it on Fiji Airways. My return Fiji Airways flight from Los Angeles to Nadi was much better than the last. I have flown Fiji Airways many times and though a bit costly but worth it. Visithttps://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.htmlfor more information. (. The seating on the plane is so old that the foam that was originally used is now so compressed that it gives no back support. We measured our carry on bags and they were within their limits. One day out My travel insurer issues a Certificate of Currency in PDF form, including verifying that Im covered for any COVID-related medical expenses. We decide to travel to Fiji for a holiday. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. So we double paid for the return flight because of their mistake. Help using this website - Accessibility statement. AirAdvisor makes claiming compensation easy. fill: #fff; We filed a complaint with American Express who refunded our fee. (A fellow passenger paid $145 for DHM). Travel should be safe andstress-freesofor nowFiji isonly open to fully vaccinated travelers (18years+) and their accompanying minors. We're here to help. #per-icon .c { Really upset me this flight as most of the Fijian people are helpful and obliging. The cost of these travel restrictions are, US passport holders do not need a special Visa, just 6 months of validity on their passport from the day they depart Fiji. I do the test at 9am and have my results by 1.45pm. After 15 minutes of no action I asked her if we were wasting our time in the business class line and she said we should get on the economy line. Needless to say, despite the relative ease of this trip compared to Singapore, when omicron hit the headlines at the weekend, many media booked on the first flight back panicked (including myself) that it was perhaps unwise to travel in case things spiralled. You are required to take an RT-PCR test at your hotel within 48 hours of arrival. Once we receive the compensation, we will transfer the money to you, minus our fee. The hassle was unnecessary and the result of lack of uniform policies with the airline. Now Fiji Airways is penalising passengers by charging $99.00 for this comfort. Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. Let's make this evaluation in two rounds: First: check in/ground services provided: weak. #nzb-icon .c { fill: #1c2651; Let us assess your compensation for you. Fine for 3.5 hour flight. } Travelers(foreign nationalsentering Fijifor a holiday)must have proof of insurance for COVID-19 coverage. The food wasn't very good on the outbound. Day of departure Arrive at Sydney International Airport at 3.30am and its almost deserted. If Fiji Airways cancelled your booked flight without a good reason, your refund claim should be valid. 
There is no risk and no upfront charges when you submit your claim through us. Not one smile by the attendants. On our way to back to Sydney we were to fly via Nadi from Suva. 
clip-path: url(#mel-a); The flight takes off and lands on time. My first time to Fiji and my first flight with Fiji Airways. To find out more about Fijian Made follow their, Win a Trip to Fiji by Purchasing a 36ers Membership product, 2 Fijian Made Gift Packs - thanks to Fiji Consulate General/Trade Commission of Ministry of Industry, Trade & Tourism, Fiji, Return Flights from Adelaide to Nadi on Fiji Airways thanks to Tourism Fiji, 2 Nights at The Westin Denarau Island Resort & Spa, 2 Nights at Fiji Marriott Resort Momi Bay. I think I might take the option of Virgin next time I visit Fiji unless Fiji Airways improve their service in the future. When that happens, our team at AirAdvisor can assist. #sem-icon .h { Check in was easy with no waiting, aircraft left a few minutes late due to normal Sydney delays. fill: #07061b; 21 days to respond is unbelievable, but they never do. Onboard flights the Fiji Airways crew were very friendly and good timing on food. Flew Brisbane to Nadi with Fiji Airways. Nadi to Melbourne. fill: #32aee3; Our calculator will inform you if you are eligible for compensation and exactly how much. We here at AirAdvisor make claiming compensation easy. We will update this as often as possible, but please understand these are fluid and may change. Fiji Airways cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost. Onceyouarrive,youcan holiday safelyand enjoy the best of Fiji knowing thatwhen sticking to CareFiji Committed businesses, everyoneyouinteract with will be fully vaccinated. View airline, airport, seat, and lounge photos. To get calculate how much compensation is owed to you, please use ourfree compensation check. Read traveller reviews and opinions for Airlines and Airports worldwide, airline lounges and airline Seats. Sadly, lounges are still operating on minimum hours. Please note, the CDCs Order requiring proof of vaccination for non-citizen non-immigrants to travel to the United States is still in effect. Boarding was good and was offered a drink as we got settled in. It does not cover any costs related to existing entry/exit protocols such as required tests. #per-icon .f { This seemed odd in that the total weight of all baggage taken did not change. If Fiji Airways cancels your flight toextraordinary circumstances(such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available. The A330 is definitely better than the 737 but most flights are on the 737 in which case I prefer Virgin for service at least in business, the downside is Virgin offers no lounge in Nadi. Company policy varied by airport. Or you find that the flight is fine, but you or an immediate family member are denied boarding. We have outlined the approximate costs below so there are no surprise expenses or hidden costs to your trip. On our return trip, my wife's carry-on bag was not questioned, but mine was. Thus, by Monday afternoon, with the first flight to Fiji set to go ahead, media began panicking next over getting the PCR test done in time. Once again I found the service to be a great one. After rebranding this was my first flight with Fiji Airways, and it was one of the best flight experiences ever, the meal service was excellent, flight was on time, and the economy class was comfortable for a long haul flight of such. You could claim up to 600 from Fiji Airways. After a long day of sightseeing, guests can retire to the comfort of the hotel. Cabin was clean, and the flight was smooth. No attempt made to help except to say might have to get border control in. } Stay up to date on USA travel restrictions: https://www.fiji.travel/covid-19/travelling-to-fiji, https://www.mcttt.gov.fj/home/traveltofiji/international-travel/, U.S. Department of States travel website, https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html, https://travel.state.gov/content/travel/en/international-travel.html, How to Use Your Phone in Fiji without International Fees, Fiji COVID Travel Restrictions and Additional Costs, Fiji Packing List: What to Pack for Your Fiji Vacation, 6 Best Fiji Honeymoon Resorts (And Tips for the Perfect Honeymoon), Honeymoon in Fiji 4-Star Beachfront Bure, Fiji Travel Deal 4 Star The Locals Fijian Experience. #sem-icon .e { fill: none; !1VayBq.znjkI' b+_9dSN$%*z* flK Although it won't be my last visit to Fiji, I think I may consider other options for flights to get there.
On the return from Christchurch, Fiji Airways canceled my daughter-in-law's return ticket because she and my daughter had the same first and last name. Note: regardless of ticket type, passengers have the right to requesta refund amount for airport taxes and feesas part of a cancellation refund. #per-icon .e { fill-rule: evenodd; More than 90 per cent of Fiji is now fully vaccinated, including all staff at Care-Fiji resorts and other tourism ventures. Table shows values in as specified in EC 261. The crew were friendly, warm welcome at the door and nice pre departure cocktail. Let us assess your compensation for you.Check Your Flight. Sydney to Nadi in Fiji Airways business class. } However, we get paid only if we successfully claim your compensation on your behalf. I wouldn't say they were terrible but there were a few things that have affected my decision. Indifference is how I would describe my experience. In my case, its a transfer with Rosie Holidays to the InterContinental Fiji Golf Resort and Spa on Natadola Beach. ]`rMl8ny)Q5;E^Vb=3X5 btG$0 77V Cpv.cW]+xhJvzpt'P
5\?gBn(z6#Uw! Do I also get my money back for a cancellation due to Covid-19? A Fijian welcome is a warm welcome, complete with drums. About 40 per cent of Fijis economy is derived from tourism pre-pandemic, more than 890,000 travellers visited in 2019, of which almost half were Australians thus the Fijian government pushed ahead with its reopening timetable. If you were lucky enough to get an exit row seat, in the past, it would give you a reasonable amount of leg room for someone 1.88 mtr, or 6ft 2ins tall. Fiji Airways customer Service said they couldn't do anything and were rude in their approach towards us. #syd-icon .b { I had a full fare business class ticket flying from Sydney to Nadi on the Qantas code share. } Please note that fully-vaccinated in Fiji means that you have received the recommended number of initial doses (usually 2) of a vaccine that Fiji recognizes. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers. fill: #ed1c24; Many travel insurance companies, including Travelex, now include this coverage in their standard policies but if yours does not, you can also acquire COVID-19 specific coverage online prior to travel with Fiji Care. As a passenger, you may be entitled to compensation if the following have occurred: When Fiji Airways can escape liability:Fiji Airways claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Very nice aircraft, helpful and friendly cabin crew.The food was adequate and very refreshing. } Only problem I had is that I booked Qantas ticket QF391 paid Qantas and as a gold Air Berlin (sapphire oneworld) I tried to get into the Qantas lounge, I could but I could not take my partner as they would not except my Air Berlin as I was not travelling on Qantas aircraft - the lady at Qantas lounge even said that I do not earn status credit or miles flying Fiji Airways. After take-off, the captain thanked all inbound holidaymakers on behalf of an extremely grateful nation for choosing to travel to Fiji, reiterating how badly the nation needed tourism dollars. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. The people couldn't be nicer, but the product could be improved. Boarding was easy business was before children they way it should be. The seats were small and uncomfortable, there was no inflight entertainment other than shared screen playing "just for laughs" a gag comedy show. Learn more aboutcancellation compensation. The care by staff was another story, terrible would be an understatement. #sem-icon .b { Tasmania JackJumpers. 226 W Rector, Suite 6, San Antonio, TX, USA. What Should I Do in Case of Cancellations or a Fiji Airways Delayed Flight? The airline chose to dump its passengers in a closed airport at 1.50 am. My 7 year old son refused to eat any of it and was hungry for the rest of the trip. fill: #f28d3a; The food was not so bad. A flight compensation and a refund are two different things. They need to get their act together and apply uniform procedures at all airports and properly advise customers of their policies, especially the restrictive weight allowance with carry-ons. According to Fiji Airways terms and conditions, passenger should submit a refund application form or compensation claim form on the Fiji Airways official website, not on a third party website. If you consider that Fiji is hiring a lady to welcome and greet you for check in, she could not be more apathetic. x\Ks`c$EqUb;BK %H @(ogwvA)Vq3=9>M&ru=/eXCieN'h4aOjfqj:,Z0
`ti,0,h:A_7F?`TfY
??&a.ma>W7{uX_^^^YGk{C8=$Gb/G]:7rO Entertainment needs to be worked on, some latest hindi music would be great, I spent my 10 hours watching the GPS, so you can imagine how bad the other options were. Stay up to date on USA travel restrictions: https://travel.state.gov/content/travel/en/international-travel.html. Two days out Since November, the cost of a guaranteed 24-hour turnaround RT-PCR test has dropped from $100 to $79. The stop in Nadi does break up the flight and the new look airport will be a big boost. I really enjoyed my experience on the Fiji Airways. The writer travelled as a guest of Fijian Airways and the Intercontinental Fiji Golf Resort and Spa. Of course I had another scotch. Check-in counters for Fiji Airways open 4-hours before departure. Even the Fijian governments requirement that all incoming passengers pre-book and stay only at a Care-Fiji approved hotel (with fully vaccinated staff) for the first three nights on arrival couldnt dent their excitement. What Are My Passenger Rights in Case my Fiji Airways Flight Was Cancelled or Delayed? They will tell you they will respond within 21 days. In most cases, passengers who have a cancelled flight will have valid claims for a Fiji Airways flight compensation. Insist on your basic benefits and services at the airport. When I purchased the ticket on Qantas web page it was for the Airbus but when I arrived at the gate I noticed it was the Boeing 737. A bottle of water and a cup was all that was offered. Melbourne to Nadi with Fiji Airways. submit a Fiji Airways refund for cancellation, Includes disrupted Fiji Airways flights up to. Secondly, the 737-800 is woefully too small of an aircraft to be flying such a route. clip-path: url(#per-a); fill: #303030; Flight attendants were friendly, young and competent people on the plane. Good legroom, comfortable seats, looking forward to flying with them again. #sem-icon .g { #sem-icon .f { Fiona Carruthers. Flying business class allowed us one more carry on. The customer service staff said that we had been misinformed which was very disappointing and after my husband and i explained to them that this was our first trip to Fiji and we had big bags and we would appreciated it if they can check to see if it was a mistake of some sort. Let us do the work for you, Find out if you are owed compensation for a disrupted flightCheck Your Flight, Delayed or canceled flight with Fiji Airways Airlines? We were told well in advance prior to making our booking and while paying for the trip that we will not have to recheck ourselves at Nadi and will receive our bags in Sydney. Passengers are taken by their pre-booked transport to their various hotels and resorts. There was no food or beverage service and passengers continuing on to the other islands have at least a 5 hour wait, sitting on concrete flower planters. } But we weighed up the pros and cons and thought everyone on board is fully vaccinated with a negative COVID test result from the past 72 hours yep, lets go!. Collect proof: photos, receipts of expenses, Fiji Airways booking number, vouchers, etc. On arrival, hugging was banned because of social distancing. Then flew out of Melbourne for Fiji on 11th November. Qantas should think twice about putting its name to this service because I expect a certain standard when I buy Qantas and you don't get it on Fiji Airways. My return Fiji Airways flight from Los Angeles to Nadi was much better than the last. I have flown Fiji Airways many times and though a bit costly but worth it. Visithttps://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.htmlfor more information. (. The seating on the plane is so old that the foam that was originally used is now so compressed that it gives no back support. We measured our carry on bags and they were within their limits. One day out My travel insurer issues a Certificate of Currency in PDF form, including verifying that Im covered for any COVID-related medical expenses. We decide to travel to Fiji for a holiday. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. So we double paid for the return flight because of their mistake. Help using this website - Accessibility statement. AirAdvisor makes claiming compensation easy. fill: #fff; We filed a complaint with American Express who refunded our fee. (A fellow passenger paid $145 for DHM). Travel should be safe andstress-freesofor nowFiji isonly open to fully vaccinated travelers (18years+) and their accompanying minors. We're here to help. #per-icon .c { Really upset me this flight as most of the Fijian people are helpful and obliging. The cost of these travel restrictions are, US passport holders do not need a special Visa, just 6 months of validity on their passport from the day they depart Fiji. I do the test at 9am and have my results by 1.45pm. After 15 minutes of no action I asked her if we were wasting our time in the business class line and she said we should get on the economy line. Needless to say, despite the relative ease of this trip compared to Singapore, when omicron hit the headlines at the weekend, many media booked on the first flight back panicked (including myself) that it was perhaps unwise to travel in case things spiralled. You are required to take an RT-PCR test at your hotel within 48 hours of arrival. Once we receive the compensation, we will transfer the money to you, minus our fee. The hassle was unnecessary and the result of lack of uniform policies with the airline. Now Fiji Airways is penalising passengers by charging $99.00 for this comfort. Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. Let's make this evaluation in two rounds: First: check in/ground services provided: weak. #nzb-icon .c { fill: #1c2651; Let us assess your compensation for you. Fine for 3.5 hour flight. } Travelers(foreign nationalsentering Fijifor a holiday)must have proof of insurance for COVID-19 coverage. The food wasn't very good on the outbound. Day of departure Arrive at Sydney International Airport at 3.30am and its almost deserted. If Fiji Airways cancelled your booked flight without a good reason, your refund claim should be valid. There is no risk and no upfront charges when you submit your claim through us. Not one smile by the attendants. On our way to back to Sydney we were to fly via Nadi from Suva. clip-path: url(#mel-a); The flight takes off and lands on time. My first time to Fiji and my first flight with Fiji Airways. To find out more about Fijian Made follow their, Win a Trip to Fiji by Purchasing a 36ers Membership product, 2 Fijian Made Gift Packs - thanks to Fiji Consulate General/Trade Commission of Ministry of Industry, Trade & Tourism, Fiji, Return Flights from Adelaide to Nadi on Fiji Airways thanks to Tourism Fiji, 2 Nights at The Westin Denarau Island Resort & Spa, 2 Nights at Fiji Marriott Resort Momi Bay. I think I might take the option of Virgin next time I visit Fiji unless Fiji Airways improve their service in the future. When that happens, our team at AirAdvisor can assist. #sem-icon .h { Check in was easy with no waiting, aircraft left a few minutes late due to normal Sydney delays. fill: #07061b; 21 days to respond is unbelievable, but they never do. Onboard flights the Fiji Airways crew were very friendly and good timing on food. Flew Brisbane to Nadi with Fiji Airways. Nadi to Melbourne. fill: #32aee3; Our calculator will inform you if you are eligible for compensation and exactly how much. We here at AirAdvisor make claiming compensation easy. We will update this as often as possible, but please understand these are fluid and may change. Fiji Airways cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost. Onceyouarrive,youcan holiday safelyand enjoy the best of Fiji knowing thatwhen sticking to CareFiji Committed businesses, everyoneyouinteract with will be fully vaccinated. View airline, airport, seat, and lounge photos. To get calculate how much compensation is owed to you, please use ourfree compensation check. Read traveller reviews and opinions for Airlines and Airports worldwide, airline lounges and airline Seats. Sadly, lounges are still operating on minimum hours. Please note, the CDCs Order requiring proof of vaccination for non-citizen non-immigrants to travel to the United States is still in effect. Boarding was good and was offered a drink as we got settled in. It does not cover any costs related to existing entry/exit protocols such as required tests. #per-icon .f { This seemed odd in that the total weight of all baggage taken did not change. If Fiji Airways cancels your flight toextraordinary circumstances(such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available. The A330 is definitely better than the 737 but most flights are on the 737 in which case I prefer Virgin for service at least in business, the downside is Virgin offers no lounge in Nadi. Company policy varied by airport. Or you find that the flight is fine, but you or an immediate family member are denied boarding. We have outlined the approximate costs below so there are no surprise expenses or hidden costs to your trip. On our return trip, my wife's carry-on bag was not questioned, but mine was. Thus, by Monday afternoon, with the first flight to Fiji set to go ahead, media began panicking next over getting the PCR test done in time. Once again I found the service to be a great one. After rebranding this was my first flight with Fiji Airways, and it was one of the best flight experiences ever, the meal service was excellent, flight was on time, and the economy class was comfortable for a long haul flight of such. You could claim up to 600 from Fiji Airways. After a long day of sightseeing, guests can retire to the comfort of the hotel. Cabin was clean, and the flight was smooth. No attempt made to help except to say might have to get border control in. } Stay up to date on USA travel restrictions: https://www.fiji.travel/covid-19/travelling-to-fiji, https://www.mcttt.gov.fj/home/traveltofiji/international-travel/, U.S. Department of States travel website, https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html, https://travel.state.gov/content/travel/en/international-travel.html, How to Use Your Phone in Fiji without International Fees, Fiji COVID Travel Restrictions and Additional Costs, Fiji Packing List: What to Pack for Your Fiji Vacation, 6 Best Fiji Honeymoon Resorts (And Tips for the Perfect Honeymoon), Honeymoon in Fiji 4-Star Beachfront Bure, Fiji Travel Deal 4 Star The Locals Fijian Experience. #sem-icon .e { fill: none; !1VayBq.znjkI' b+_9dSN$%*z* flK Although it won't be my last visit to Fiji, I think I may consider other options for flights to get there.