Information on the role of MBM and MBFSAu for the data processing can be found under Who is responsible for processing my personal data, and who can I contact on the topic of data protection? The purpose of those Risk Management processes is to use the data in order to create risk models, perform various analysis, make risk situation transparent and steer the MBM. If one of the exceptions applies to your access request, we will (if reasonable in the circumstances) work with you and attempt to provide you with access in a way to meet both of our needs. Right to restriction of processing: You have the right to demand a restriction of the processing of your data. When you opt out, we will stop sending the material until such time as you change your preferences. We do this using software techniques such as cookies (which is described in more detail below). SECURITY OF PERSONAL AND SENSITIVE INFORMATION, 5.1Integrity and quality of personal and sensitive information. What rights do I have with MBFSAu or MBM? You have the right, for reasons arising from your specific situation, to object at any time to the processing of personal data about you (Article 21 GDPR). the kinds of information we collect and hold about you; the kinds of sensitive information we collect; how we collect your personal information; the purpose by which and how we collect, use and disclose your personal information; when we will use your personal information for direct marketing; how to access, update or correct your personal information; and. We may be required by the AML/CTF Act to verify your identity before providing credit to you. If it is reasonable in the circumstances, we will also notify you in writing if we have determined to refuse access to your personal or sensitive information due to one of the exceptions listed above and the reasons for that refusal. We may charge a reasonable fee for information requests. As a concept car, the designs, features, etc. If you elect not to receive any direct marketing material from us, you are likely to miss out on special product and service promotions, invitations to public events, publications and other items that fall into this category. While care is taken to protect your personal and sensitive information, unfortunately no data transmission over the internet is guaranteed as being 100% secure. HOW WE COLLECT AND HOLD YOUR INFORMATION, 2.1Collection of personal information. Four exceptions apply here: Upon expiry of the retention period, the personal data will be anonymized/deleted and hence it will not be possible anymore to trace back to the original customer. They contain accurate information about us and how to contact us; and. In such cases, personal data is passed on to these processors. 
5. The processors may only use the data for the purposes specified by us and are also contractually obligated by us to treat your data exclusively in accordance with this privacy policy and the applicable data protection laws. Will my data be shared? where permitted or required by law, a court or tribunal. Right to correction of inaccurate data: You have a right to demand from us the immediate correction of your personal data, should it be inaccurate (Article 16 GDPR). any member of the Mercedes-Benz Group companies) and appointed 3rd parties both inside and outside the MBFSAu. We (or our service provider on our behalf) may combine this information from information with other information including information we collect directly from you. While this information is about users, we do not use these tools to identify individual users of the websites. In accordance with the local legal regulations, booking relevant data is kept up to 10 years. We follow the Mercedes-Benzglobal policies, guidelines and standards which are designed to secure your information. the way we have handled your personal information; You believe that we have breached the Privacy Act, APPs or the Credit Reporting Code; Customer name (only Dealer and Corporate Customers), Application information (such as application number, number of vehicles financed), Information on private customers (such as region, profession) and commercial customers (such as industry), Information on commercial borrowers/borrowers with Private ownership form (such as industry, region, experience in business), Contract data (such as contract number, term, financing product, VIN number), Vehicle data (such as model, list price, age of vehicle), Data from salary statements or the Account Information Service (PSD2), External credit agency files on the data subject's creditworthiness, Information on payment history for past financing agreements, Development of risk instruments that are used to determine customer creditworthiness, and thereby minimize the financial risk through an appropriate credit decision, Calibration of risk provisioning parameter and monthly provisioning calculation as a requirement under the accounting standard IFRS9, Planning activities with regards to forecasting as well as simulations of developments, Risk steering of the MBM company which includes: calibration of risk parameter, economic capital calculation, risk adjusted profitability steering, monitoring and reporting to steer and control credit risks, assure quality of credit applications and to analyze the credit portfolio. You can request that a CRB not use or disclose credit information it holds about you for a period of 21 days (ban period) without your consent if you believe on reasonable grounds that you have been or are likely to be a victim of fraud, including identity fraud. social media pages. We may also issue privacy and collection statements through our website or other points of contact and collection which will refer to this Privacy Statement but will also give more specific information about the collection, use and disclosure of personal information being collected at that time (by reference to the relevant circumstances of collection). Accordingly, we cannot guarantee the security of any information you send to us or receive from us online. Shop select Certified Pre-Owned vehicles, and build your deal online in a few easy steps. 4.2Correction of information we hold about you. Unless an exception applies in the Privacy Act, prior to disclosing personal or sensitive information to overseas recipients we will take reasonable steps in the circumstances to ensure that the overseas recipient adheres to the Privacy Act or equivalent standards. For the purposes of the credit check, data on creditworthiness is requested from the credit agencies. those that you have consented we disclose your personal information to, either impliedly by your conduct, verbally or in writing; contracted service providers including but not limited to payment service providers, advertising and marketing agencies, certain cookie and web technology providers referred to in our. 
Whilst we are obliged to provide you with access to your information, there are exceptions and those are outlined in the Privacy Act. The current processes are below, Direct marketing involves us communicating directly with you to promote the sale of our goods and services. When you, or a business or company you are associated with applies to us for credit, you agree to us accessing your personal information (including credit information) held with a CRB, even if there is a ban period in place, for the purpose of assessing an application for in credit or in order to collect overdue payments. Right to lodge a complaint with a supervisory authority: If you feel that we are violating the GDPR by processing personal data about you, you have the right to lodge a complaint with a supervisory authority, e.g. 
Whilst we do take steps to ensure that childrens privacy and rights are not compromised, it is ultimately the responsibility of parents to monitor their childrens internet usage. Depending on the circumstances, we may obtain your personal information in a variety of ways, including but not limited to: When you provide personal information about other individuals to us (for example, joint owners, business or commercial partners and/or associates, family members or referees), we rely on you to inform those individuals that you are providing their personal information to us and tell them about this Privacy Statement. Read Operators Manual before towing. 7.2Privacy and Collection Statements. for the hosting of the data. You can tell when this Statement has been last updated by checking the date on the Statement. Where appropriate, we provide you with the option of remaining anonymous when dealing with us, unless such anonymity would be considered unlawful or impracticable. Can I object to the processing of my personal data? However, we may still contact you for purposes that are not telemarketing purposes, including but not limited to the following:Product issues and fault rectification calls; Calls relating to a contact or the subject matter of a contract we have with you; and, Mechanisms available to complain about the refusal; and. We take steps to ensure that whenever we collect your personal information, we do so by lawful and fair means. You can also present your own opinion and contest the decision. If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. Membership of a professional or trade association; We generally do not collect sensitive information unless it is reasonably necessary for a specific purpose, such as assessing a hardship application and completing the eKYC process. Reporting, e.g. 3.6General Data Protection Regulations (EU), The data protection notice describes how Mercedes-Benz Mobility AG processes your personal data for various purposes.. In case of an objection, however, it is possible that we will no longer be able to provide the services agreed with you or not within the agreed scope. Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load. If we correct your personal information, we will notify you and any other person or organisation that the information is relevant to. Making you aware of these rights is very important to us: If you wish to assert one of your rights or receive more information, please contact the controller or the joint controllers and/or the data protection officer. Cookies are pieces of information that the websites use to recognise repeated usage, facilitate better access to and use of the website. At any time you can request access to information we hold about you. In the ordinary course of our day to day business activities, your personal and sensitive information may be transferred, accessed, processed and/or stored in various countries within Asia, Africa, Europe and North America and other parts of Australasia. Though for the most part, this will mean Germany, Singapore, the United Kingdom, India, Japan, New Zealand, China and the Philippines. This right especially applies for the duration of the review if you have disputed the accuracy of your personal data, as well as in the case that, for an existing right to deletion, you request restricted processing instead of erasure. from government bodies, enforcement and regulatory authorities. The Do Not Call Register Act 2006 (Cth) allows telephone numbers to be registered if they are used primarily for domestic or private purposes in order to allow you to opt out of receiving most telemarketing calls or marketing faxes. If you wish to object to the processing of your personal data, please contact the joint controller and/or the data protection officer. any purpose which we inform you about when we collect your personal information or to which you have provided your consent; any purpose relating to buying, selling, repairing and loaning vehicles and parts; registering your interest in buying vehicles, servicing vehicles or part sales, including via our microsites; providing you with digital services requested by you including the Mercedes me connect and smart control information and telematics services; if you wish to own or already own a franchise of our products and/or services; any related purpose which would be reasonably necessary or directly related to one or more of our functions or activities; customer management including communicating to you about any goods and services, responding to enquiries in relation to products we sell and services we offer and varying our products and services; providing support to our customers and authorised dealer network; customer assistance, care, contact and information; fulfilling and processing orders and administering accounts; roadside assistance, vehicle warranty, product issues, service measures and recalls; marketing, event and promotional activities (including but not limited to competitions and other promotions); informing you of special events or offers; reporting, market research, customer surveys, customer analysis and product development; accounting, billing or other internal administrative purpose; as part of servicing and maintenance of IT systems and applications; to protect our legitimate interests including, for instance, registering a security interest on the Personal Property Securities Register or taking or responding to any legal action; conducting background checks, including checking against sanctions lists; to comply with industry, legal and regulatory requirements; and/or. b. As required by an enforcement authority, regulator, law, court or tribunal. 4. Once we receive your personal or sensitive information, we are required to protect it in accordance with the Privacy Act. Mercedes-Benz Financial Services Australia Pty Ltd. We will endeavour to respond to all complaints as soon as possible and will notify you of our decision within 21 days. We do not actively market to children or knowingly collect personal or sensitive information about children without parental consent. 2. See dealer for details. Security is inbuilt into the design and operations of our systems through the use of firewalls, ethical hacking and virus scanning tools. In order to do this, if you provide your consent we may provide your name, residential address and/or date of birth to a CRB and ask the CRB to provide an assessment of whether this personal information matches the information held by the CRB and other bodies. by instant messaging, SMS/IM/MMS, and other mobile phone messaging (excluding voice to voice communications)) for the purpose(s) mentioned above, we comply with the Spam Act 2003 (Cth) as amended from time to time. 
Any changes to our Statement will become effective upon posting of the updated Statement on our website. This information may include things like name, demographic, interests and other publically observed data. For the purposes of development and reporting, the data from credit checks is processed and joined with information on your payment history. The actual purchase price of the vehicle is subject to change by the dealer and may vary based on location of the Dealer and customer, inventory levels, vehicle features and available discounts and rebates. We continually train and remind our staff of the importance of keeping information safe and secure. We aim to respond to your request within 21 days. Your personal data might be transferred to and processed by MBM, its affiliates (i.e. The privacy policies for the above CRBs can be found on their websites. However, if you disable cookies, this may affect the functionality of our website for you. If you do not want us to provide a CRB with your personal information for the purposes of verifying your identity, you may request that we verify your identity by using independent and reliable documents such as a drivers licence or passport. This can be done by a variety of methods including for example, by mail, telephone, e-mail or SMS/IM/MMS and potentially by third parties on our behalf, including by other Mercedes-Benz Group Companies. System security: Our application systems are password protected and can be accessed only by people authorised to do so. If we refuse to correct your personal information, we will provide you with written notice setting out: If we refuse to correct your personal or sensitive information, you can request that we associate a statement with the information you believe to be inaccurate in a way that makes the statement apparent to other users of the information. Receive the latest news, special offers and exclusives. This assessment is not a credit check and we will not use the assessment for any purpose other than to verify your identity as required by the AML/CTF Act. We will only collect this information if we have your express consent or if the law requires its collection. Where permitted or required by law, a court or tribunal. Data privacy notice on Risk Management processing activities at Mercedes-Benz Mobility AG (MBM), Frequently asked questions about Mercedes me, MBFSAu Data Privacy Notice on Risk Management. For the credit decision, data retention will be handled in accordance with the local legally regulations, which is seven years. are subject to change. The data processed for the Risk Management and Credit Decision activities mentioned below is taken from your financing or leasing application incl. For more information on the use of Cookies please click here. They will only be sent with your consent, which you either provide expressly, or in very limited circumstances, that consent is inferred by your conduct or an existing ongoing business relationship; b. The (joint) controller responsible for processing your personal data for the Risk Management processes specified below is: Mercedes-Benz Mobility AG, Siemensstrae 7, 70469 Stuttgart Joint Controller for the development of risk instruments and internal reporting (Reporting), as well as for monitoring and reporting for Portfolio Risk Steering: Mercedes-Benz Financial Services Australia Pty Ltd (MBFSAu) Level 1 / 41 Lexia Place Mulgrave, Victoria, Australia 170 Performance of Credit Decision: Depending on the size of the credit request, the decision is taken solely by MBFSAu or jointly with Mercedes-Benz Mobility AG as Joint Controller (contact information see above). PURPOSES FOR WHICH WE COLLECT, HOLD, USE & DISCLOSE YOUR INFORMATION, 3.1How we may use your personal and sensitive information. Right of access: You can request access to your personal data processed by us (Article 15 GDPR). We will obtain your consent prior to using or disclosing your personal information for direct marketing purposes. 
AUTOMATED COLLECTION OF INFORMATION VIA WEBSITE. Furthermore, there will be restricted processing if the data is no longer required for our purposes, but you still need the data in order to assert, exercise or defend legal rights, as well as if the successful assertion of an objection is in dispute between you and us (Article 18 GDPR). when you phone our customer support and assistance centres or require support; when you attend one of our premises or premises of our agents; when you visit an authorised dealership to test drive or purchase a vehicle, have your vehicle serviced or repaired or undertake the ID check associated with your use of the Mercedes me connect and smart control information and telematics services. image by videos and photos at events, during market research or through security cameras; educational qualifications, resume and reference checks; personal preferences (such as your preferred vehicle specifications). where on any occasion you have logged in, followed a link sent to you by email or where we have otherwise been able to identify you; when you apply for work with us and during reference checks; from other related orMercedes-Benz Group companies; from Austroads Ltds National Exchange of Vehicle and Driver Information Systems if we are conducting a recall; and/or. That is particularly true for information you send to us via email as we have no way of protecting the information until it reaches us. We primarily collect your personal and sensitive information so that we can provide you with the best possible finance and insurance products and services that we and our authorised dealer network have to offer, to create a more personalised experience for you and to comply with our legal, regulatory, industry or workplace requirements. We take reasonable care to ensure that personal or sensitive information we use, store and subsequently destroy/delete (where relevant) meets certain quality requirements, in that the personal and sensitive information is accurate, up to date and complete. The way we handle personal data is always based on our applicable Data Protection Policy. Unless otherwise set forth below, the terms "process" and "processing" include, but are not limited to, the collection, use, disclosure and transfer of personal data (see Article 4 No. Physical security: Our premises are protected against unauthorised access by way of access card for entry, cameras, alarms and security services. Compare the estimated mpg to the estimated mpg of other vehicles. 3. If you, or a business or company you are associated with applies to us for credit, we will collect credit information about you from Credit Reporting Bodies (CRB) in the form of a credit report. Assessing you as a borrower or guarantor and/or to assess a credit application by a company of which you are a director; Complying with our legislative and regulatory obligations, including but not limited to those arising under the. Base MSRP excludes transportation and handling charges, destination charges, taxes, title, registration, preparation and documentary fees, tags, labor and installation charges, insurance, and optional equipment, products, packages and accessories.
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