They never get back to me. Dear member,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. 2022 Breaking Media, Inc. All rights reserved. Afterwards they said that item failed authentication so I would not get my money and only would receive my item back if I would pay them a shipment feeso I would pay to get my own authentic item back. Best regards, The Vestiaire Collective team. Plus, Frank Ocean launched a luxury fashion line. 9am - 6pm . The platform is unique thanks to its highly engaged community and its rare, desirable inventory of 3 million items. This is the first time I have purchased and ordered from Vestiaire and I have never received the item nor a refund. {Refinery29}. 601 W 26th Street, Suite 308, New York NY 10001 . from 8 AM - 9 PM ET. I was barred from the site for no reason whatsoever. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. All reviews are published without moderation. Rachel Brown calls the trend the "skinification of nails" in a piece for Beauty Independent, writing that various beauty brands are looking to "deepen their understanding of the category and expand their arsenal of nail merchandise." See Also: Customer Service Preview / Show details, CONTACT FOR PROFESSIONALS. Best regards, The Vestiaire Collective team. Best regards, The Vestiaire Collective team, Read 2 more reviews about Vestiaire Collective. Contact Us. ", John Doerr, a Tradesy board member and shareholder who will now become a minority shareholder in Vestiaire Collective, added: "I am thrilled to see these two mission-driven teams join forces to accelerate sustainability in the fashion and apparel industry. Vestiaire Collective will notably benefit from Tradesy's unique understanding of US customers while Tradesy will fully leverage Vestiaire Collective's industry leading authentication expertise and global supply capabilities. I have always had really good experiences with Vestiare both buying and selling. The growing popularity of long, enhanced nails has paved the way for an attentive nail-care regimen that takes cues and ingredients like Hyaluronic Acid from skin care. In particular, since the beginning of 2022, Vestiaire Collective has been growing its US GMV at a 75% year-on-year rate. I contacted Vestiaire Collective to find out why I could not get on my site and they told me that I would have to send them a photo of my ID in order to reactivate my account. Buyers will be presented with an even broader selection of highly desirable pre-loved fashion goods, therefore enhancing their purchase experience." You can contact them by Chat, 7 days a week, 24 hours a day. BBB reports on known marketplace practices. Cision Distribution 888-776-0942 And the most terrifying thing is their chat rules! I will not bother to list it again, but shows how fake their authentication service is. Morgan Stanley is serving as financial advisor to Vestiaire Collective and Dechert is serving as legal advisor to Vestiaire Collective. There are 4 companies in the VESTIAIRE COLLECTIVE corporate family. I am going to buy again from this site, Dear Mihaela,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. Webcontactus.com, Visa Debit Card Phone Number Customer Service, Vivint Citizens One Loan Customer Service, Va Intake Center Janesville Wi Phone Number. Last week, I submitted a tee by Supreme (Ref: 24603462) to be listed on their website, received an email requesting more photos of the tags and afterwards an email saying that they could not guarantee the authenticity of the product and would not list it. ", Fanny Moizant, founder and President of Vestiaire Collective, added: "We have been very impressed with the great achievements of Tracy and the Tradesy team over the years and are very excited by the opportunity to work together to accelerate the change in the way people consume fashion. Control the types of companies that can be added to this list. We thank you for your understanding and cooperation. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For Affiliate programs: [emailprotected] Sweden, Denmark, Finland : [emailprotected] More info here. Here are 8 tips for writing great reviews. I also have pending items I shipped and am worried about them too.I want my payment for the Fendi scarf released. Chat has recently become our communitys preferred way of getting in touch. Contact Form.. You can also find more information in our FAQs, See Also: Vestiaire collective customer service Preview / Show details. The best of pre-owned fashion at 30 to 70% off original retail price. Just BECAUSE I asked the seller where the item would be SENT to me, I was banned from speaking for 24 HOURS!! They sold me a fake LV keepall. They are untrustworthy and unreliable..After reading other reviews, I see that I am not the only one who has gone through this. Terrible. Best regards, The Vestiaire Collective team, Read 1 more review about Vestiaire Collective. If you are a professional seller please contact : [emailprotected]. Where is Vestiaire Collective USA located? We will keep working to transform the fashion industry by empowering our community of fashion activists! As a matter of policy, BBB does not endorse any product, service or business. The item I bought was not delivered and VC staff herself confirmed with Chronopost (the website itself also says its not delivered) but on the VC site says its delivered. And dishonesty. Maximilian Bittner, CEO of Vestiaire Collective, commented: "Today's transaction is a key milestone for the luxury fashion resale industry. Best regards, The Vestiaire Collective team. Frances Sola-Santiago explores why fashion's runway protests don't effect change in a piece for Refinery29. The item was sent and delivered. I reached out to the customer service and NO RESPONSE was given!!! Dear Gina,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Vestiaire Collective and Tradesy were both founded in 2009 by women entrepreneurs committed to transforming the fashion industry towards a more sustainable future. 45 Broadway, Ste 1420, New York, NY 10006. JOKE DONT SELLLLLL ON THIS PALTFORM. I shipped my order to the buyer, and the package didnt opdate to shipped on the site ( under sold items ) so I try to get in contact with the support, and they didnt answer, i have been trying both mail and online support, and none of them answer, they told me they would be back and fixing my problem within 2 hours, but didnt return to me. The platform is very good however customer service is below average to say at least. VESTIAIRE COLLECTIVE has 300 employees at this location and generates $15.25 million in sales (USD). BBB Business Profiles are subject to change at any time. We will keep working to transform the fashion industry by empowering our community of fashion activists! Tradesy is the leading US peer-to-peer resale platform for luxury fashion in the United States. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. This feature is available to paying subscribers. Only way to contact is chat message or email, either way you get the robotic reply not relating to your specific issue. I have sold on many online sites and have never had problems and have never been asked to send a photo of my personal information over the internet which I will not do. 100% of the items are curated and manually controlled by our experts! I am chasing them forever for a refund and the reply is back to step one asking me to fill return form when last reply already confirmed the receipt of return! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All Rights Reserved. (Employees figure is estimated). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I was charged a second time on my credit card, but the order did not go through. This is falsehood. Is there a key contact at Vestiaire Collective USA? Is Joy Thompson the only contact you have for Vestiaire Collective USA? We thank you for your understanding and cooperation. PARIS and LOS ANGELES, March 15, 2022 /PRNewswire/ -- Vestiaire Collective SA ("Vestiaire Collective), the leading global online marketplace for desirable pre-loved fashion today announces the acquisition of Tradesy, Inc. ("Tradesy"), the US pioneer in the fashion resale industry. I want to give a 0 star. These are the stories making headlines in fashion on Wednesday. While Clemons did not disclose a location, we're confident that the fashion pack will happily travel great distances to purchase cult-favorite bags from the brand. 2021 Copyrights. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Dear Jade R, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. For Affiliate programs: [email protected] Sweden, Denmark, Finland : [emailprotected] More info here, See Also: Contact Support Preview / Show details, Vestiaire Collective Online Retailer Contact Information 601 W 26th St Rm 1733 New York, NY 10001-1141 http://www.vestiairecollective.com (855) 842-1822 Customer Complaints 123 , All Vestiaire Collective Locations. Dear Janel,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Verification can help ensure real people write reviews about real companies. I received a notice from them that my funds would be sent to me after 72 hours. Dear Charanjit,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. I told them i would file a complaint but they didnt care. They were banned from speaking for 24 hours without saying anything right and were unable to communicate with the seller about anything. Ive contacted Customer Support many times to ask them about my payment only to be gaslit every time claiming the Experts will check on it and get back to me. We are particularly enthusiastic about the scale we are reaching together and the associated benefits in the highly attractive US market. Paris-15E-Arrondissement (HQ) France. Plus, the importance of the CEO-CFO relationship. By joining forces with Tracy and her team, we continue to empower our customers to drive change by making second-hand fashion a first choice. So the postnord representative reported it and said the empty box will be returned because I refused to accept it as stolen wallet is NOT what I was expecting for the 4200 sek I paid!!!!! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Vestiaire Collective USA is estimated to generate $6.5 million in annual revenues, and employs approximately 17 people at this single location. Agents and Managers for Artists, Athletes, Entertainers, and Other Public Figures, Employees & Yearly Growth Rates at This Location, The information in this chart is primarily composed of estimated or modeled data. You have previously claimed ownership and removed the profile for: Personal Service Agents, Brokers, and Bureaus, The Most Advanced Company Information Database. "It's not enough for brands to send political messages down the runway or to try and stage protest-cum-marketing extravaganzas of their own," Sola-Santiago writes. I am requesting to remove this company profile. With today's transaction, we are positioned to significantly improve the experience of US fashion customers. All rights reserved. The combined company will boast a membership community of 23 million, a catalog of 5 million items and a Gross Merchandise Value ("GMV") exceeding $1 billion. We use dedicated people and clever technology to safeguard our platform. I will not sell again with VC! Consistent with Vestiaire Collective's global approach to technology, a technology hub will be formed in Los Angeles, providing invaluable expertise benefitting the combined business on an ongoing basis. Best regards, The Vestiaire Collective team. Business ProfileBusiness Profile for Vestiaire CollectiveOnline Retailer, Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? "Sellers will see their product reaching a much broader audience, in the U.S. and globally, therefore optimizing the overall sale process. They have no knowledge of the brands that they well. Copyright 2022 Buzzfile Media LLC. The Tradesy team and I are thrilled to pursue our shared mission together with the incredibly talented team at Vestiaire Collective. Never miss the latest fashion industry news. I authorize Buzzfile to release my contact and other pertinent information to the necessary parties should this removal be contested. Sign up for the Fashionista daily newsletter. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. They charge $15 for each item, and if you buy several inexpensive items at a time, you may find that the appraisal fee is more than double the price of the item itself. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I lost 60 in this transaction- really not impressed Vestiare, Dear Elle,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Buyer send item back, while VC told me they would pay me as I was not at fault. Best regards, The Vestiaire Collective team, I am very pleased about my order which arrived exactly on the mentioned day. The appraisal fee for this website is too high! Find out more by downloading the app, visiting www.vestiairecollective.com and following @vestiaireco on Instagram. The teams of Vestiaire Collective and Tradesy will progressively merge to allow sharing of best practices and support accelerated growth in the US market. Sold an item and shipped in time. This organization primarily operates in the Personal Service Agents, Brokers, and Bureaus business / industry within the Business Services sector. Dear Maria,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. On the following day I tried to get on my site and was denied access. 33 Boulevard du Gnral Martial Valin. It turns out that I bought the item at the Supreme store and had the proof on my bank account. We thank you for your understanding and cooperation. Fast shipping. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We will keep working to transform the fashion industry by empowering our community of fashion activists! We thank you for your understanding and cooperation. This is definitely a cult style of management. The $150.00 credit is a scam, and so is this company. Dear Zandile,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, The chat rules are absolutely ridiculous..sent a message to a seller asking when she was going to send me the item as she told me she was going to send it a few days before.Thats it banned Also, they give you a welcome discount coupon that does not work.Absolute scam and last time I bought something through them, Dear Bernardo,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Ill be looking to see if my 2 charges are refunded.Meanwhile, DO NOT ORDER ANYTHING FROM VESTIARE! BBB is here to help. Black does not suit me. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. How many people work at Vestiaire Collective USA? I do not wish to sell on this site after this experience, and especially since they have not paid me for the sale of my item. When typing in this field, a list of search results will appear and be automatically updated as you type. Very disappointed. 10 out of 10. This organization has been operating for approximately 10 years. I wanted Navy, and the seller should have stated that it was a DARK navy as I wouldnt have bought it. Its mission is to transform the fashion industry for a more sustainable future by empowering its community to promote the circular fashion movement. +44 (0)844 581 5554 . Visit www.tradesy.comand follow @tradesy on Instagram to learn more. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. With over $2 billion of pre-owned fashion sold to-date, Tradesy serves 7 million members, and boasts a catalog of millions of authentic luxury and designer fashion items from top brands, at prices up to 80% off retail. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Business Contacts at Vestiaire Collective USA: This information is available to paying subscribers.