I placed an online order with *************** on ********* I received an email ***** notification that some of my order was on its way. This is a scam Chinese company that takes forever to ship to you, sends emails that barely make sense and the products are very poor quality. Retro-stage never ever let any of our customers lose money on our site. Everything will be better. Retro-stage never ever let any of our customers lose money on our site. money back from Retro Stage and the company kept the dresses I dutifully sent back according to their instructions The tracking number was not correct I have emailed me them many times and they respond with "all will be fine" Well it isn't fine and I need my money back from the items I returned from order# FDXXXXXX It makes me ill just thinking about fraudulent this company is! We will continue to work hard in the future to provide better products and services! For the one time I was able to talk to a person (at XXX-XXX-XXXX), I was told that she holds items for Retrostage but does not sell them. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I got no where with my complaint. International Association of Better Business Bureaus. I ordered a product from this company and received extraordinary customer service from Bree who assisted with the tracking of the delivery to me. Thank you for your message and so sorry to hear that our items do not meet your expectations. Sincerely, In fact, I wondered if I could go down a size. Retro stage always tries our best to provide excellent goods and customer service. It's great when you can find such adorable dresses that actually for your style! The dress fit perfect I am a curvy girl, the dress was very well made and beautiful, I felt like a 100 bucks! We're so happy to hear that you are satisfied with our service and goods, Looking forward to serving you on your next purchase. You can return back to get a full refund of the items if you do not love them. Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. I could learn to make the dress you want faster than you can fight the charges on your credit card, Justin, All seems dodgy to me. I feel like all I get is the run around. I highly recommend Retro Stage if you're looking for flirty dresses, professional wear, or fun in the sun swimwear. It took quite a while to get here. Great experience, super fast shipping and love the products. Retro-stage Team. We did not allow the return of the goods that the customer said, and we did not receive it. Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Order ******** has been delivered, if a refund is required, we need the customer to send the package back. It is exactly the way I wanted it to be and fit great. Cheap material, horrendous customer service, and phony numbers to call. *****************. You may also provide the email address or the name you used for your order for double-checking. Yours Sincerely, USPS then tried to deliver the package and they couldn't because there was no access to the delivery address ( in City of Industry CA). If you have more requirements, please contact me via email address: [email protected] Also I will note once I made it clear I wanted a 100% refund and wasn't taking any of her "deals" instead of a full refund her attitude changed. This is a popular category that encompasses many different types of iconic patterns. The bathing suit arrived in a month, which I notified the company that the dress hadn't arrived and I needed to return the bathing suit because it did not fit appropriately. Retro-stage Team, Chinese warehouses with a call center in US. We will apply for a refund for the customer after verification. I reached out to customer service at one point with a question and they followed up asap. I had to wait a while to receive my package, but customer service was consistently helpful throughout the shipping process. Same thing happened to me! Thank you for your message and so sorry to hear that. The customer is requested to provide proof that the package is returned within the validity period of the order, as well as a proof of receipt of the package returned to the warehouse. They don't answer phones or emails. Tip for consumers:Velk vbr zbo, opravdu kvalitn, velikosti sed, doporuuji. I have written to them five times. Stay safe. Then the item was poorly made and not the right size so I wanted to return it. Retro team. Depends lol. I also ordered a petticoat, also great. Terrible service. I had ordered 2 dresses from the company hoping that a month would be enough time to receive them. Worst of all, it arrived without a clasp rendering it useless. Looking forward to serving you again. Imagine my complete embarrassment when the hat showed up! Thank you Retro Stage and Bree! Yours Sincerely, Love the clothes! Looking forward to serving you again. On 5/19/2022 the send me an email saying the order has shipped and they cant cancel. The amounts of the three orders are 185.56USD, 100.58USD, and 91.96USD. Ordered an item. Therefore, we confirm to the customer the address that the customer filled in when returning the goods. I was worried as my order took a little longer but the service rep Bree was extremely helpful and friendly. Yours Sincerely, This dress deliversperfectly! Check my assigned lockboxes and lockers for my complex and NOTHING. Retro-stage Team. no one is answering me.i have sent three emails. When typing in this field, a list of search results will appear and be automatically updated as you type. Mesh has always been classic and irreplaceable, which leads to the popularity of various mesh--from simple to intricate, affordable to luxurious, machine-produced to hand-woven. What is the best phone number to call to track a package from retro stage? I just want to say the clothes are such great quality and fit to a tee! The dress is long and I'll be wearing a 2 3/4" heel shoe. I will be ordering again. It looks just like the pictures on the site and arrived in perfect condition. I contacted the company again via email which took 2 days for a response. As a matter of policy, BBB does not endorse any product, service or business. And sent them a screenshot of the usps notification stating they could not deliver. Retro Stage combines mesh with other elements to create surprising swimsuits, such as the Lace Strawberry Cami Tankini Set and Green Summer Daisy Strap Bikini Set for highlighting a young and lively style. Always get the same reply and no answers. I love their clothing style especially swimwear. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Yours Sincerely, ***Document Attached*** I have attached the receipt that it was received by them. For a more gentle and graceful look, the Black Plaid Spaghetti Strap One-piece Swimsuit, a combination of conventional black and white plaid, can be a good choice. I immediately ordered another for my daughter and girlfriend. Some people say it cut small but no it is true to size, Judy, I sent it from a **** store with tracking on 5/27/2022 to the exact address provided to me. I am short, almost 50 and the dress was wonderful. I have called several phone numbers, some of which state that the person has not set up a voice mail box. For lovely style, the Strawberry Lace-up Bikini Set or Cherry One-piece Swimsuitcan be the best choice to show off at the pool or sunbathe on a hot day. Finally q lady called me back and claimed she is the manager and the only person there who we could talk to. Don't get roped in by their shiny illustrations The garments in reality look nothing like it I have not gotten my $117. All reviews are published without moderation. Easily altered . Thank you very much. Its a size 14 , a little big even though I'm a UK size 12/14 . You can shop here: I love it!!! The cut, quality, and size were all way off. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.) I've bought from them for a few years now and they've always fit like a dream. "It's a great pleasure to explore fashion history, and the admiration of vintage fashion inspires us a lot in designing." I tell retrostage this is unacceptable and they need to give me my money back because I did exactly what they asked me too. Everything will be better. You can also provide the email address or name you used for the order to double check. Retro Stage takes inspiration from these classic elements, allowing modern women to feel retro charm at any time. She threatened to hang up on me if I wouldn't trust her to refund money with no receipt. Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. I loved the dress I got and the customer service was awesome They answered my questions and were so kind. Stay away from this company. Bad quality, cheaply made! It got here and not only didn't fit but was such poor quality compared to the price I wanted to return. This company has a long overly drawn out process for returns and then in the end, will not refund the customer their money. Yours Sincerely, Retro-stage Team. I've tried on FaceBook and their phone number doesn't work. I mailed back the items in unused condition and provided retro stage with a usps tracking number. Please rest assured that we will not block any customers. If you want to return the order, we will provide you with the return address to help you return it, and will apply for a refund for you after receiving the returned item, please don't worry. 2022 Trustpilot, Inc. All rights reserved. The email was never received, therefore never responded to. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Has been 3 months and still have not received product or refund. Yours Sincerely, Don't guess. Their return policy says 15 days and they are ignoring my attempts to return. Thank you so much for sharing the review! What a terrible return policy and terrible customer service. I gave it time and then filed another concern and was then told it was lost because the address doesn't exist!!! Don't trust the pictures on their website. As a funny and flirty pattern, the swimsuits with plaid pattern can easily evoke memories of summertime picnics by the sea with friends, which you might attend in the Red Checked Halter Bowknot Swimsuit. As swimming has become a leisure lifestyle for the public today, swimsuits have also become a way to pursue fashion and express themselves. Products used:One dress
I would give Retro-Stage a zero if I could. Tried canceling the next they said no, but i could return as soon as received it. The customer can provide a proof that the package has been delivered and signed by the logistics company, and after confirmation, we can apply for a refund for the customer. After we responded to the customer's email on September 3rd, we never received a response from the customer. We have emailed you the return guide, please check your inbox for that. Thank you for a wonderful night. I have purchased several vintage-style bathing suits and other summer clothes from this store. The phone number is not in the US or shows as a business on Google search. Careful though, it's easily addictive to buy from them. I will absolutely be ordering from them again! So be careful, runs very small. The other I am still waiting on. I recently received my order and love it. Yours Sincerely, But I was looking forward to it:-). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If the package has not been updated, our staff will investigate and arrange the resend for you or apply for a refund for you, please dont worry. If the company is willing to refund me then I have no qualms, as long as it is followed through by sending me an email to fix problems by the end of this week. Appreciate the help. Loved the Pink 1920s Cap Sleeve Sequin Evening Dress I purchased for a Great Gatsby party. Or you can call (833)311-3320 Pacific Standard Time Monday to Friday 9:00 am-6:00 pm (Due to the world time difference, the phone will be unattended due to get off work hours. In August of this year I ordered a dress. As it was long, I decided to shorten the front so the back was like a train. So I started the refund process. Size was just right and the hat is super cute too. They sent several emails to me dragging out the return process. Adrienne, Thank you so much for sharing the review!Retro stage always tries our best to provide excellent goods and customer service.Looking forward to serving you again.Any more requests, please kindly contact me via email address: [emailprotected]Yours Sincerely,Retro-stage Team. Please check back later." how long does it take to deliver to singapore? More specifically their 50s dresses and petticoats! In addition to the standard black and white stripes, stripes in any color combination can be a surprise. We provided the customer with an accurate and complete return address, and the customer also informed us that he sent the package back. I ordered 2 dresses at the same time with express shipping. Retro Stage has a consumer rating of 3.61 stars from 651 reviews indicating that most customers are generally satisfied with their purchases. Any more requests, please feel free to let us know and we will surely try our best to serve you well. Retro stage always tries our best to provide excellent goods and customer service. Please provide the POD proof document of the parcel delivery to prove that the parcel delivery location is exactly the same as our return address. Looking forward to serving you again. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.) It's also a way of life that helps every customer step into the past fashion with chic and glamorous vintage style. The logistics and transportation of the order ******** is still under investigation, and we will provide customers with further solutions after the investigation results come out. Very pleased! No value for money. Still give it 5 stars. The price is great. As a vintage-style seeker, Retro Stage is more than a brand. Products used:Dress that i didnt even try on, Lorena, Very unhappy! No complaints. As was the style. Please contact us via email, we will be at 24 Reply to your email within hours, except weekends and holidays.) Here are 8 tips for writing great reviews. In addition to swimsuits, Retro Stage is a popular vintage fashion brand with many vintage clothing and accessories from the 1920s, 1950s, and 1960s. I have sent 4 emails, texts,and 2 voicemails. Customer Reviews are not used in the calculation of BBB Rating, of those, 16 complaints were closed in last 12 months. Leave an honest review I think. Retro-stage Team. During this period Covid, all deliveries are slightly delayed, with us it was about 14 days. Replies to negative reviews in < 24 hours. Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. In checking the tracking number at **************************** it states "This number can't be found at this moment. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I have been asking for a refund and that has not yet been done either. Products used:Petticoats, pull overs, sleepwear, gloves, and lots of dresses. I just want my money back and this to all be over so I never have to interact with these lunatics again. Retro-stage Team. Package took more then 60 days now and on the tracking it's somewhere arriving but in no local shipping can be found. Tip for consumers:Order your swimwear normal size. Emily, Thank you so much for taking the time to share a five-star review. May I know your order number? Thank you for your message. It took over 4 months and several email to get the money back. I ordered bathing suits and when they arrived the material was super cheap and I could tell it would fall about in 1 wear. Yours Sincerely, Love! They then told me I would have to pay to have the item picked up from their company and shipped back to myself, then change the return address and re-ship to them. Companies can ask for reviews via automatic invitations. If there have any more request, please kindly contact me via email address: [email protected] My order #: ******** Total paid: ******. I ordered the strawberry dress and it was a bit too small so I asked for exchange and I chose the option to keep small one and get $20 refund and 10% off next order. Usually, products will be sent as per the principle of proximity. Retro-stage never ever let any of our customers lose money on our site. Or you can call (833)311-3320 Monday to Friday 9:00 am-6:00 pm PST (Due to the world time difference, the phone will be unattended due to get off work hours. Again no response and I'm now out money and a dress. Retro Stage takes inspiration from natural elements, like flowers and plants, fruits, and even animals. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.) No one called me back or emailed. They know very well that I do not have the usps tracking number several months later. The dresses are poor quality compared to what they are advertised to appear as! Yours Sincerely, Hi, You should be commended by the company for your professionalism with customer service. Very comfortable fit. However, most people don't know that the swimsuits commonly worn today have developed for hundreds of years by following the changes of the times. Yellow is the color of joy that promotes a sense of passion and warmth as shown in Yellow and White Striped Bikini Set. I ordered a dress and it did not come close to fitting. So I had to take care of return expenses by myself and had the dress shipped back. I mailed the items back (which I paid $20 to do) and because I didn't keep the tracking number they said there is no way I can get a return even though I mailed through Canada Post and paid at the counter. Well guide you through the process. Retro-stage Team. Retro stage always tries our best to provide excellent goods and customer service. No number so far. I love my 50's style red and white plaid dress. I will be buying more! There sizes are true. Yours Sincerely, Thank you so much for sharing the review!Retro stage always tries our best to provide excellent goods and customer service.Looking forward to serving you again.Any more requests, please kindly contact me via email address: [emailprotected]Yours Sincerely,Retro-stage Team. She responded to every email with assurance that I would receive the product. Kelly, I returned mine over 6 weeks ago and still haven't gotten my refund. Prom season is here, and you deserve to look and feel amazing for your big party! I didn't take the bait and put the items in the same packaging and followed all instructions and returned it by the post office which was verified by the postal person who helped me package the items to bogus store front in City of industry I then waited and waited for my refund I waited some more Finally I tried to call no answer No answer Finally one day I called twice quickly in a row from the number printed on return instructions and a foreign voice answered with a hello from ******** ** When I asked for customer service She quickly hung up Talk about a phony operation!! Thank you for your message. Rina, Thank you so much for sharing the review!Retro stage always tries our best to provide excellent goods and customer service.Looking forward to serving you again.Any more requests, please kindly contact me via email address: [emailprotected]Yours Sincerely,Retro-stage Team, Still waiting for my order placed on april 18. Customers can choose to keep the order and get a partial refund, or return the goods and get a full refund. We are so sorry to hear about the problem with your payment. Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. They make it impossible for you to return an item! rka, Sibongi, Yours Sincerely, I recommend patience and no rush orders with this site. Now they're making me wait longer to confirm the package arrived when it got there the 4th of October it is now the 9th. The large fit perfectly. Still havent received the item. Tip for consumers:Pay attention to measurements over size number. I see my package come in the mail and I can't wait to try it on. I am completely satisfied with the service the clothes and cant wait to shop some more! Spend a few more bucks and go somewhere like ModCloth or Unique Vintage. Thank you Bree. And you can't just email them and say hey I'm sending this back for a refund and they say ok. No the employee has to TELL you you CAN! Very cute designs and great customer service! But is was tight around the waist. can you tell me what is happening with it please, I am about to leave a terrible review! This is a sad tactic by a small company that is wanting told hold onto every customer's penny. This has been going on over six months, Purchased Invoice: Red Keyhole Dress XXL for $70 on 10.16.21 @9:11 am & have NOT received item or any update to date. We have received three orders from customers: ********************************. , Hi,May I know your order number?You may also provide the email address or the name you used for your order for double-checking.Once I find your order on our system, I will try my best to help you move on to the next step.Any more requests, please kindly contact me via email address: [emailprotected]Yours Sincerely,Retro-stage Team. She reassured me that the order would arrive and they came exactly when she said they would. They fit perfect and I get non-stop compliments when I wear them. Any more requests, please feel free to let us know and we will surely try our best to serve you well. If you have more requirements, please contact me via email address: [email protected]