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6Rnn=Sf=K uKIe]ki6kA^.RZr+;\" If you are interested in any of these positions, send your CV (PDF format, max 2MB) to [email protected]. Unlike insurance, it does not warranty glass breakage from falling objects. The five year repair/replacement warranty was purchased in 7/**/2016 when I bought my truck new. For a better experience, please enable JavaScript in your browser before proceeding. Copyright Crystal Fusion Technologies, Inc. All Rights Reserved 2019 Design by, Benefits to Using a Panel Prep Surface Cleaner. So I paid out of pocket, as they had directed me to do on the previous call. As a matter of policy, BBB does not endorse any product, service or business. Crystal Fusion - Worthwhile or Snake Oil? One of the warranties I purchased was with Crystal Fusion which promises if my vehicles windshield should crack they will replace the windshield at no additional cost to me and it would be an OEM windshield. For all I know it may have been a vehicle in front of me, I was simply providing the most accurate details that I could for the claim department. Cleaning is extremely quick and effective. I called back a week later to check, and was told the claim was denied because the authorization number was not provided before the work was done, and the glass used was OEM and not aftermarket. What is the nature of glass? each state has their own cancellation policy. My windshield is chipped and cracked. BBB is here to help. Extreme gloss, super hydrophobic formulation that chemically bonds with the cars paint and creates a new layer of protection forming a semi-permanent shield with the paint. The results stand for themselves! Still currently on hold, at 31 minutes and counting. According to the contract terms stated on the front of the attached warranty, the vehicle windshield is covered when road debris is propelled when operating the vehicle on a public road, street or highway. What makes The Crystal Fusion Graphene Coating different? Get some free cookies and coffee and see what it's all about before dismissing them. There is not much price difference as I can tell from internet searches, so I fail to see how this is a reason to deny the claim 100%. I wrote the original complaint before reaching that decision. Easy to use spray and wipe product. Additional tip. I'm thinking about this for the Caddy and also for my MINI. She said that she would try to contact the Lexus dealership to verify the information and will give me a call back. We just bought a new Cadillac SRX for my wife and the dealer is selling this treatment for $175. I purchased a five-year windshield warranty from Crystal Fusion Technologies when I bought a new ******** **** GLE 350. Save as set out in these Terms, Orange Owl (Pty) Ltd t/a Crystal Fusion SA makes no representations and provides no warranties or guarantees of whatever nature regarding the range Owl (Pty) Ltd t/a Crystal Fusion SA Website, its availability, content and/or the Services. You can find out more about which cookies we are using or switch them off in settings. TLX Forums is the premier owners club community for everything related to the Acura TLX. For a better experience, please enable JavaScript in your browser before proceeding. The customer did ask about replacing the windshield at that time, however according to the contract terms as stated in the "terms and conditions", a damaged windshield will be repaired if it can be, and is not in direct line of sight of the driver. I've called to dispute a denied claim. After 4-5 phone calls to get details on how to proceed, and then waiting for the local dealer to get the glass in, the work was arranged to be done 7/*. HdVKnd7S-"EId42Avzzq(~HQjyNWnUm|+ ^l$y|fi5|j0KwI?s|cy 5KN_7mQ|QY:OO$?$j} They said nothing they can do. If we just did the Crystal Fusion treatment, hed let us have it for $350. In the event that any of the terms of this Agreement are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable. I contacted ************************* via email and have not yet received a reply about the situation.I contacted the dealership where I purchased the vehicle and the Crystal Fusion warranty and shared the situation. BBB Business Profiles generally cover a three-year reporting period. The customer clearly stated that an object fell from an overpass and then cracked the windshield. Content on tlxforums.com is generated by its users. The first time I called, a rep attempted to deny the claim. They then asked I submit proof the work was done on a holiday. PalisadeForum.com is not in any way affiliated with Hyundai Motor Group. I was given false information in the first recorded call, I asked to speak to a supervisor and was placed on a 20minute + hold with no check back. For a windshield ultra-hydrophobic coating that protects and clarifies your vehicle glass, choose Crystal Fusion for car glass protection. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Moral of the story is doing business with them is insanely difficult. The Crystal Fusion process molecularly bonds to the glass, creating an ultra-hydrophobic surface. Her name is ****** ******. I'm interested to know if anybody has actual experience with the product rather than just opinions. If the glass guy had that kind of time, he would have been able to schedule the work sooner. How can a packed car develop a crack when parked at a secure garage with no severe weather conditions? I love the product, still using factory wiper blades. I'm interested to know if anybody has actual experience with the product rather than just opinions. The guy told me if we did both hed cut a deal and charge $1800. Only after I got involved by calling the dealership and fusion was progress. This irregular plane causes a strong adhesion with water and creates microscopic contact points in the glass. If that was the case as the say, why did Crystal Fusion wait one whole week and did not contact me as they promised. The broken windshield is in my line of sight and illegal to drive in this condition. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Crystal Fusion interpreted that as a part of the overpass caused the damage. Find out how you can improve customer satisfaction by visiting our. Crystal Fusion has a partnership with IAS, the Administrator of this policy. So I attempted to call Crystal Fusion again, no answer, left message on 9/* and again on 9/* and again on 9/*. More than just a coating that can peel and blister over time, Crystal Fusion molecularly fuses with glass to form a hydrophobic barrier. Additionally the windshield must be ordered and at times takes a few days to secure. can you use regular cleaners on it? Has anybody tried Crystal Fusion glass treatment? You hereby consent to the exclusive jurisdiction of the South Gauteng High Court of the Republic of South Africa in respect of any disputes arising in connection with this web Website. tlxforums.com is not in any way affiliated with Honda Motor Company. Privacy Statement - While this warranty is not a reimbursement policy, we appreciate the customer's frustration and have agreed to reimburse this one time for the amount paid. Crystal Fusion enhances and protects your windscreen. From my driveway, with the glass guy there, we called the claims department to submit the pictures and get the payment details, but they were closed for the holiday. I'm trying to work with them in this process. MNLrl+C-ay3Getx4:`,n p7s~@ >]5h6,+B?W@-{7XkI^S/z2_no& |%b_m_Le~N&T?>u S_2MUW4)[Bkok,1TOY*RGeG EvLxz/$8^D,j2QH&C|cSi>vXMF 9/W%S{s"LzNdN\=>REB(fB0}8!daBFGbUFML f]N:8yY!~ Please play all of the full recordings. Why would I pay a pro to do something, when I can screw it up just as bad, for less? Crystal Fusion Technologies follows a claims process which involves 3rd party vendors who install windshields. See and experience the difference by contacting us about our windshield protection treatment. As mentioned, we follow the Terms and Conditions noted on the warranty signed by you. Once in the possession of the vendor, they attempt to set an appointment with the customer to have the replacement facilitated. Orange Owl (Pty) Ltd t/a Crystal FusionTM SA may at any time modify these Terms and Conditions and your continued use of this Website will be conditioned upon the Terms and Conditions in force at the time of your use. We are sorry to hear of your disapprovalwith our process. The vehicle was parked and damaged by other means. Sounds like a hybrid between a Rain-X like product + an insurance product that will repair/replace windshield from chips or cracks. I purchased a vehicle from the Lexus dealership, which had the Crystal Fusion application and 5 year warranty. Our product application helps resist damage to the windshield, however it does not prevent damage. A forum community dedicated to Jeep Wrangler owners and enthusiasts. The replacement has been scheduled for June 8,2021. 4 0 obj No warranties While Orange Owl (Pty) Ltd t/a Crystal Fusion SA makes every reasonable effort to ensure that the Website is available 24/7 and that the Website Data and other information we make available to you via the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website is reliable, complete and up-to-date or, where applicable, is compiled from sources we believe to be reliable and accurate, complete and up-to-date, the Orange Owl (Pty) Ltd t/a Crystal Fusion SAWebsite and all its content, together with the Services, are provided as is. Youll offer a safety product that has great value for your clients as well as the end consumer. We invite you to join our community to explore Hyundai release prices, reviews, specs, interior, cargo space and much more! Is anyone being offered Crystal Fusion for their windshield when buying a new JK? On 5/18/2022! All conversations are recorded. Any person who delivers or attempts to deliver any damaging code to the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website or attempts to gain unauthorised access to any page on this site or to any Website Data shall be prosecuted and civil damages shall be claimed in the event that Orange Owl (Pty) Ltd t/a Crystal Fusion SA or any of its customers suffers any damage or loss. Rain-x user here for many years. to Go, Improves clarity and visibility to extend driver reaction time, Deflect small road debris to reduce damage to glass, Protects against acid rain, corrosion and mineral buildup. We understand the importance of having a damage-free windshield. Seems like an easy pass At $2,500 I would hard pass. Orange Owl (Pty) Ltd t/a Crystal Fusion SA will do all that is commercially reasonable to protect such personal information from unauthorised use or disclosure. you own or otherwise control all rights to the content that you may submit to the Website; that any use of such content will not cause injury or harm to any person or entity; and, you will indemnify Orange Owl (Pty) Ltd t/a Crystal Fusion, By submitting reviews, comments and/or any other content (other than your personal details) to Orange Owl (Pty) Ltd t/a Crystal Fusion. Come join the discussion about reviews, performance, trail riding, gear, suspension, tires, classifieds, troubleshooting, maintenance, for all JL, JT, JK, TJ, YJ, and CJ models! This was communicated to the customer, however he then recanted how the damage occurred. Crystal Fusion is unlike any product available in stores or on-line. Earlier this year, I got a crack in my windshield and called into the claims department. As of today at 12:42 EST, the customer was contacted by the Glass Repair Shop prior to this complaint, and an appointment has already been set with the customer to have the windshield repaired/replaced. Need to find out how to pamper your new MINI? I was told I could arrange for a glass company to replace the windshield, but unless I used their preferred provider (a company with low reviews here who messed up my wifes replacement several year ago) I would need to call for payment, or pay out of pocket. Price is listed as $2500, he offered it to me for $1500. We have developed a patented two-step application process that creates an ultra-hydrophobic and durable barrier. 37 0 obj <> endobj 69 0 obj <>/Filter/FlateDecode/ID[<60C3B5B14EDBC5B1536F89AC0B96B47E><5E512AF35F2345FA9D4DA1F4484CE2FC>]/Index[37 52]/Info 36 0 R/Length 140/Prev 198995/Root 38 0 R/Size 89/Type/XRef/W[1 3 1]>>stream The unauthorised submission, removal, modification or distribution of copyrighted or other proprietary Content is illegal and could subject you to criminal prosecution as well as personal liability for damages. If it free and only 20 miles out why not? Contact Us - According to the Administrator the customer has been reimbursed in the amount of $736.95 on July **, 2020, check number ********. Significantly reduces Night Glare The company should reach out to me and make good what is on the warranty agreement. Get ready for the road ahead with Crystal Fusion. See below for job opportunities at Crystal Fusion. Strengthens and protects glass to resist costly chips and cracks. Visit our agent page for more information about offering our patented product. Which I did. I'm thinking about this for the Caddy and also for my MINI. Crystal Fusion Technologies is the manufacturer of the windshield product. Lets chat Honda interior, mods, and more! They handle all claims called in for repair. Orange Owl (Pty) Ltd t/a Crystal Fusion SA accordingly reserves the right to conduct whatever verification of your identity and details it deems appropriate, and to use whatever technological and other measures it deems necessary to detect and prevent unauthorised access or attempts to gain unauthorised access to the Website Data or to restricted pages of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website. Waterless product that liquefies the dirt off your vehicle-saving water. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. South Africa, Privacy | Terms and Conditions | Disclaimer | Job Opportunity. Attached is a picture of the damaged windshield that Crystal Fusion advertised and sold as "reinforced and unbreakable" with their protective coating. That was on Tuesday, December 14, 2021. any errors, omissions or corruption of information including any errors that may occur as a result of changes in applicable legislation and/or any inaccuracy or error; any virus or any illicit or malicious computer system program that attaches itself to and infects, corrupts or destroys other programs or systems; any unauthorised access by third parties to the. You can buy the extended warranty from any dealership and will get a better price by doing that. Not to mention but this is a chemical which calls for gloves and not closed quarters. Water runs off instantly no windshield wipers necessary! **************** stated, on a recorded call, that he parked the vehicle at an airport and upon return he noticed a crack in the windshield. These Terms and Conditions, including any documents referenced herein, represents the entire agreement between you and Orange Owl (Pty) Ltd t/a Crystal Fusion, the accuracy, completeness, validity, timeliness or reliability of the, the error free use, secure use and/or availability of the, any breach by you of these Terms, including your use of the, any loss of business, profits, opportunity and/or data; and, any action taken or decision made by you in reliance on the. Achieve this goal by offering Crystal Fusions glass treatment. All recordings have been reviewed and we stand by our decision based on the information provided to us. I explained multiple times that with the size of the damage I suspected it was a large rock kicked up from a vehicle on the overpass. Protection, Washing, Detailing, Body Restoration/Repairs. Advertising - Our number one priority at Crystal Fusion is customer service, we apologize for any inconvenience this may have caused. Can I scotchguard r56 alcantara recaro seats? The windshield was not cracked whiles the car was parked at the airport I told the rep the incident occurred on my way to the airport but I did not realize the severity until my return from a two day trip. This lack of customer service is abhorrent and predatory. Protecting Your Vehicle From UV Damage/Oxidation. Indemnity Without prejudice to any of the rights of Orange Owl (Pty) Ltd t/a Crystal Fusion SA at law or under these Terms, you will have no claim against and hereby indemnify Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies against any loss or damages of whatever nature and howsoever arising which Orange Owl (Pty) Ltd t/a Crystal Fusion SA or any third party may suffer or incur arising out of your use of the Website Data, the Services and/or the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website, including without limitation: Orange Owl (Pty) Ltd t/a Crystal Fusion SA will not be liable to you or any third party and you hereby waive whatever claims you may have against Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies for any expense, loss or damage of whatever nature that you may suffer or sustain as a result of or arising from: If you are interested in making driving a better and safer experience, join our team! In the report, I stated that "the object came from the overpass." Find out why so many customers enjoy Crystal Fusion, our ultra-hydrophobic windshield protection treatment. Our advanced technology lets you see the world through your windscreen in high definition. With COVID locking down many businesses, it is not like I had ample opportunity to get the truck, the glass repair guy, and me all the in the same place, just to call them, but not do the work. We offer an excellent Customer Retention Program (CRP) that makes everything easy for you. hger5g+y1+E/AkB"_e(wFeG>lbzDk(Z}&Cq:'>C0Mo rS7?ln%p}'|y4QFQ/kfKl^nBo/73{loK?Nx0!Z8&Z\ipeM.#ZRfl-_E5,'9 _g7 T@a$Rbx+%:0 1.H{o/{q. The treated windshield micro-beads water and protects against the elements. I have it on my vehicle. I told the that the ** is deteriorating quickly and is of great concern since I must drive to work. For optimal website experience, please update your browser to. The information, content, services, products and materials published on the Website, including without limitation, text, graphics and links are provided on an as is basis. For a better experience, please enable JavaScript in your browser before proceeding. Im totally impressed with your product. Copyright 2022 Motus Select. Improves clarity and visibility to extend driver reaction time. My windshield cracked recently but the company is refusing to even speak with me. It enhances visibility in bad weather and strengthens the windshield. I called the dealership and they had no record of Crystal Fusion contacting them. Cover for windshield area to keep pine needles out. Edenvale PLUS, Crystal Fusion Protection is environmentally friendly. JavaScript is disabled. huh, never heard of it. I told her that I purchase a vehicle from Lexus of Richmond and I wasn't sure how the warranty was registered however I am the owner of the vehicle. Cookie Policy - I am sure once the Palisade has been out longer the price of the windshield will come down as soon as the aftermarket ones start becoming available. They sent me supplies but according to their instructions they didnt send everything. Own reliance Your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website and your use of and reliance on Website Data or any part thereof is at your own risk. I did a search and found a couple of posts discussing other windshield treatments but not this one. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Night driving is made infinitely easier with reduced glare and better visibility. I see there were a couple initial calls made originating on Sunday September **** and then a second on September ***.