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Call our Customer Service representative at. Using your unique ID number, we will work with them to reunite you with your lost luggage. Phone : +91-9319234446 Please be prepared with a detailed description and photos of the damage or defect before contacting us. If you receive an item that is damaged or defective upon arrival,please contact Customer Servicewithin 7 days of delivery at 1-844-811-0339 [email protected]. The bag that she had received had Very Poor Material And Quality To Go Along With It! All rights reserved. How to participate and register for the program:Already own an eligible bag?Register for the Access Lock Combination Recovery Program now! CHECK YOUR ORDER STATUS:For 24/7 order information, follow the link in your order confirmation email, or log in to your account to view your order status. A little more than a year after purchasing the luggage the zipper failed. Then click the continue button to display your order status and tracking information. Daily Customs German-made handles make your favorite Swiss Army Knife one-of-a-kind. The CAA Store is limited to serving as the pickup and drop-off point for warrantied purchases that the purchaser may wish to send to the manufacturer for warranty consideration. Thank You. I went online to cancel the order and couldn't find anywhere to cancel it, so I emailed customer service. This sturdy suitcase is great for short to medium length stays and features four Spin-360 wheels for smooth rolling in any direction, a push-button retractable handle for easy pushing and pulling, and a comfortable padded handle on top & side for easy carrying when needed. CAA trademarks are owned by, and use is authorized by, the Canadian Automobile Association. This label often has the manufacturer listed at the bottom or on the reverse side. This post kind of shits all over a company who honors their warranty with a minimum of communication and effort on your part. About 6 months ago, one of the zippers failed on a backpack that I had purchased from SwissGear (a Group III International company). Zurich is among the oldest cities in Europe, and its namesake, the Swissgear Zurich bag, carries that old-world vibe. No problem! I also responded and requested a replacement backpack of equivalent size/value. We are unable to ship to P.O. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by Swiss Militarys warranty and the applicability of the warranty. Although that's not idea, I could deal with that until I went to return the item after I received it. For receipts I want to keep I just take a photo with my phone and sent it to my receipts email address with a brief description in the subject line. 3) Drop off your package at any Canada Post location. I saved the warranty card and the receipt (which has faded completely, unfortunately), so I contacted support. >Shop the Entire Line of Victorinox Swiss Army Knives, Shop Our Colorful Collection of Exclusive Swiss Army Knives, > Shop the Entire Leatherman Line of Multi-tools, Knives and Accessories, > Discover the Leatherman FREE Collection of Multi-tools and Knives. Still waiting on a response, though I doubt I'll get through to a real person. Sorry, but something went wrong. When I initially contacted customer support, they requested: * Photos of the damage * Photos of the full front and back of the item * Photo of the interior seam label * Copy of your receipt or your order number from all purchases from www.swissgear.com. hole at the left side of the bag on the lower half/ 4266 Bathurst Street Apartment **** Toronto, Ontario Canada M3H 5Y7 Monday, October 26th, 2020 c/o V.I.P. Rockwell 6S Fully Adjustable Safety Razor, Matte Stainless Steel. Add your logo or image to 25 pieces or more in our Corporate Gifts department. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. More information on each program can be found below. You could try gently heating the receipt to expose the text. The followingitems are consideredFINAL SALEand are not eligible for a refund: Unfortunately,we do not accept exchangesonline. I have proof that the company has received these materials (USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX) I attempted to contact them twice to check the status, and have received no response. Purchased the backpack for an international work trip on Jan 11, 2021 from the Navy Exchange in Norfolk, VA. This experience was absolutely horrible and unprofessional. 4) Refunds will be processed back to the original card of payment. We will ask a few simple questions to get a better idea of the issue and how to best process your return. In Addition: On The Left Side Of The Bag There Is Also A Slight Tear In The Material And I Can Tell That This Particular Material Is Just Not Strong and/or Sturdy Enough To Handle Normal Daily Use! If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. 2) Affix the pre-paid return label to the package making sure to cover up the original delivery label. See our price match guarantee. BBB is here to help. I sent in the "CUSTOMER WARRANTY/SEAM LABEL CLAIM FORM" and attached proof of purchase as directed by the form, and have not yet received a replacement. Replacement/repair of briefcase folios, suitcase divider flaps and interlining. Once there, you will need to enter your order number as well as the email address used to place the order. well worth seeing about getting it repaired. Can I contact Swiss Gear through Facebook, Twitter or Instagram? the issues is as follows. zipper totally broken and off of the long track. The moral of this post, if your only copy of the receipt is illegible, submit it anyways. For the best experience on our site, be sure to turn on Javascript in your browser. June 26th I sent them a video showing that there were NO MORE LABELS ON THE ENTIRE SUIT CASE. Those things fade out after a few weeks and nobody is going through the trouble of photocopying it. In case of any electrical Appliances, any physical and /or electrical damage resulting from, but not limited to Accident/neglect, Misuse, Abuse, Malicious destruction, Ordinary wear and tear, Acts of nature. I explained the issues and provided a picture of the warranty card, which has the year of purchase printed on it. Just visit https://rma.swissgear.com to get started with your return. It looks like they really want a picture of that receipt. The pockets are also pretty convenient as well. If such a defect occurs, return goods to point of purchase for warranty service (with proof of purchase). I simply responded with "I'VE ALREADY DONE THIS!" Please Note: Because of my 89 Year Old Mother's Current Health Conditions, She Does Not Always Complain About Things Right Away and This Is The Very First (1st) Opportunity That I Have To Actually Sit Down And Write You Out This Letter Of Very Serious Complaint On Behalf Of My Mother, Mrs. Helene Shore. The Access Lock Combination Recovery Program is active upon registration and valid for as long as you own the bag. This innovative luggage tag features a lifetime lost bag retrieval service. TRG Victorinox+44 (0) 116 234 4602 or by email at [email protected], TRG/Victorinox/Swiss Army1-888-678-0717 (option 1 then 1) or by email at [email protected]. Please contact the seller. Discover the Completely Redesigned Leatherman FREE Multi-tools. For Your Information: My 89 year old mother is Not A Big Complainer, but I have to be Honest with you! The company advertises the luggage item for 119 $ with tax and a small shipping fee of 5$. Sound like horrible costumer service. This hassaved me several headaches with warranty claims and repairs. We'll see where it goes from here. Sign up for our newsletter to receive exclusive offers and more! I edited my post to state that they finally did honor their warranty and I shared the steps that got me there. Prices, promotions, styles and availability may vary by store & online. Customers are welcome to return their unused/unworn item, in original packaging, and with all paperwork, parts, and accessories and with the tags/labels still attached for a full refund, subject to the applicable rules. It is recommended that damages be reported to a carrier representative prior to leaving the airport. Speed through TSA checkpoints without removing your laptop, Hand assembled in the historic town of Delemont, Switzerland, Checking "Remember Me" will let you access your shopping cart on this computer when you are logged out. We do have a suggestion, if you do not want to go forward with the claim. It was purchased on December 17, 2017. Any disputes arising out of the applicability/usage of this Invoice or packing date in the bar code sticker on the product packaging is subject to Indian laws and the courts at New Delhi shall have exclusive jurisdiction. This wear & tear is not covered under the warranty. Next, enter your SWISSGEAR order ID# (the number found in your confirmation email), last name, and zip code. Enjoy the preferred, first class treatment as a SWISSGEAR.ca customer. SWISSGEAR/WENGER items purchased in the U.S. SWISSGEAR Business Bags purchased in Europe: Victorinox Swiss Army Luggage and Backpacks. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by the customer within a specific period. That is why we offer a variety of user-friendly product registration programs. I also noticed another seam ripping on the side of the backpack. The product will: CAA reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer. EDIT: I forgot to mention that the warranty for SwissGear backpacks is 3 years from the date of purchase. We are committed to providing a superior customer experience at every opportunity and we want you to love your CAA Store merchandise purchase. I paid $10 for shipping, but would be forced to pay $60 for return shipping. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Has anyone else had this issue when attempting to claim the warranty on Swiss Gear bags? 4875 Des Grandes Prairies Blvd. To quickly get the status of your order click here or use the Track My Order link in the footer. The cost to deliver the defective Product to Swiss Military will be borne by the customer. We welcome your emails, phone calls, and live on-line chats to make your shopping experience as convenient and enjoyable as possible. The email chain was around 9 emails long at the time of posting and they still weren't giving straight answers. Combining style, durability, intelligent design and much more. Alternatively, you can make a return or exchange at any open CAA Store within the South Central Ontario club territory (exchanges by mail are not offered). SWISS MILITARY provides warranty to the first purchaser or gift recipient of any product from the date of purchase of the Product for the period specified in the Invoice or packing date in the bar code sticker on the product packaging. I hope this type of post is allowed on this sub, but please point me towards another sub if this doesn't fit. If the product is to be replaced and the product is discontinued or no longer available, or, if the product is to be repaired and the spare parts of that particular model are not available, Swiss Military, at its discretion, will offer a comparable or equivalent product at a special price. Rendered in a fine polyester with a retro touch, the Swissgear 6305 19" Zurich Expandable Carry On Spinner Luggage is an intuitive carry-on. SWISSGEAR products are manufactured under license from Wenger S.A. by various companies around the world. If the product is to be replaced and the product is discontinued or no longer available, Swiss Military, at its discretion, will offer a comparable or equivalent product at a special price. How can I chat live with a Swiss Gear customer support rep? If I need to find the receipt its just a quick email search away. We do not store credit card details nor have access to your credit card information. Monday-Friday: 8:30 am 4:00 pm EST (excluding holidays). Sorry, but something went wrong. By not following this procedure, you risk that the damage will not be covered under transportation company policy. Built with Premium Features for the Frequent Traveller, Includes removable computer bag that fits laptops up to 15inch, Sturdy and stylish, fits anything you might need. Using your unique ID number, we will work with them to reunite you with your bag. Office : W-39, Okhla Industrial Area, Phase- II, New Delhi- 110020, Corporate Office : JMD Megapolis 621-624, 6th floor, Sector 48, Sohna Road, Gurugram, 122001 I contacted ****** from Swissgear.com &hepromised a fix. This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Returning a recently purchased item? Sasha chimed in again on that day stating that they are actively working BLAH BLAH BLAH, and that it would take up to 30 days" I then received the same message about 4 different times. At first, it did not seem like they planned to honor their warranty. If the item details above arent accurate or complete, we want to know about it. It rolls on dual spinner wheels that improve maneuverability, while its adjustable pull-out push/pull handle matches any heights, making the luggage a good fit for people of all sizes. CAA is not responsible for any warranty decisions made by the manufacturer. Follow to get Swiss Gear's best codes & discounts. This user rated Swiss Gear's contact information availability: Is this post inaccurate? This has to be illegal. Knoji is a social discussion platform that's 100% free to use. The Access Lock Combination Recovery Program allows you to register your lock combination at victorinox.com. What is Swiss Gear's phone number? The Holiday Group warrants this product to be free from defects in material and workmanship for 10 years from the date of original purchase. The backpack had a 3 year warranty on it, and so I contacted the company for a replacement, which I have still not received after several months. FINAL EDIT: It worked! No problem! Defects not reported within the given warranty period. BBB Business Profiles may not be reproduced for sales or promotional purposes. Please also check out our FAQs and Shipping& Returns pages at any time for more information! Pro tip: Take a picture or scan your receipts for any item offering a warranty that is longer than a year. Canada Luggage Depot gives you the best selection at the best price! They were quick to respond with an approval on June 3rd. Actual delivery time depends on the carrier & shipping distance and may vary. 5) Please be sure to keep note of the 16-digit tracking number appearing on the return label as it is the only way to track your package and confirm delivery onwww.canadapost.ca. You must have JavaScript enabled in your browser to utilize the functionality of this website. The Mission Statement: http://www.reddit.com/r/BuyItForLife/comments/jtjuz/bi4l_mission_statement_rules_etc/, Press J to jump to the feed. Thank you. Swissgear offered a 50% discount code with a stipulation that it can only be used on full-price items. All past and future purchases made on this website are automatically upgraded to a 10 year extended warranty, free of charge. (Pleasenote that aMy Victorinox profileis required). Hopefully the replacement is a similar enough model. Email: [email protected] Click the link below and find the information you need without submitting a support ticket. Logos and trademarks are the property of their respective owners. For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. They quickly reimbursed us. In the unlikely event that a problem occurs with your Product, within the warranty period, as a result of defect in materials or workmanship, we will, at our discretion, replace / repair it, in accordance with the warranty terms & conditions stated herein. Phone: 1-866-325-0660 (option #3) When they finally did reply, rather than honoring the full warranty, they tried to negotiate a 50% off credit. SWISS MILITARY will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. Luggage damages caused by airline carriers are not covered under most manufacturers warranties. I also never said that I didn't want to go forward with the claim. See how a store is chosen for you. JavaScript seems to be disabled in your browser. Let us know the issue and our team will review and address it. Click here or visit https://rma.swissgear.ca to begin the return process. Fortunately, being near NYC, finding a luggage repair shop is not hard (i mean come on. Please note that you may experience some delays with online return and refund processing, as we're taking extra care in our warehouse. How to participate and register for the program:Already own an eligible bag?Sign up for Swiss Tracker now(Please note that a My Victorinox profileis required). SEND US MAIL:Swiss Knife Shop 10 Northern Blvd., Suite 8 Amherst, NH 03031. Can't decide on a gift? Contact customer service at 1-844-811-0339 [email protected] placing your order. All purchases made on SWISSGEAR.ca are automatically upgraded to a 10 year extended warranty, free of charge. It wouldn't hurt to have a backup backpack. Items purchased at shopwithcaa.com can be returned in-store at any CAA Store location. A zipper on my luggage failed, the company is advertising a lifetime warranty but will not replace the luggage, instead offers unusable discounts. We've got you covered. All Rights Reserved. TP-Holiday Group Limited1-866-325-0660 ext 4 or by email at [email protected]: 8:30 am 4:00 pm EST (excluding holidays). I had a Garmin Watch that had a water damage. In no event and under no circumstances will the company be liable for any direct or any special, indirect or consequential damage under this Warranty Policy or otherwise and the companys liability for damages under this warranty shall not exceed the price paid (after discounts, if any), by the customer for the product(s) stated in the invoice. QUICK TIP:How to check the Manufacturer of your SWISSGEAR item. As much as I disliked the fragility of it initially, it's by far my comfiest backpack. QUICK TIP:How to check the Manufacturer of your SWISSGEAR item. I appreciate the advice, but it seems to have already been resolved! Your Victorinox Travel Gear purchase is backed by the Victorinox commitment to excellence and performance that withstands the test of time. The stipulation placed on the discount makes it mostly unusable as most of their luggage is on sale and the ones they aren't are not similar in quality to the luggage I purchased. However, if you change your mind or the item is not as expected, you can always return your online purchase by mail. Though I wish I saved a picture of the receipt from the date of purchase, I think it's a bit unreasonable to require a picture of an item with a shelf-life far smaller than the warranty itself. I went onto their website and started a return. the cost of return label shipping is 96 dollars and they said that i am eligible for a discount and then said that the return label would be 66 dollars with fed ex. ****** replied with, "Ok. We will notify you when we have it in hand and let you know when your replacement bag will go out." Serving Members in Southern and Central Ontario and Manitoba. The Zipper As You Can See In The Pictures Came Right Off Of The Long Track And It Is Impossible To Fix On Our Own! If company feels that repair is not possible, a replacement can be given. Group III International1-954-884-4947 or by email at [email protected] - Fri 9 AM to 5 PM EST (excluding holidays). All Rights Reserved. A 100% Canadian owned company, our everyday low prices on bags & travel goods are what we pride ourselves on. It is important that you contact us before returning the item, so that we may assist you with next steps. If the warranty applies, the customer will be provided a replacement product at Swiss Militarys expenses, including any cost required to ship a replacement product to the customer. Here's a list of 's social media pages you can try: You may find additional ways to contact on their website. They will need to see your bag to provide you the cost of the repair(s). What are Swiss Gear's social media pages? Do they have a contact us page? Hello, i made a purchase from SwissGear order SWG-********** i contacted the seller to inform them that i no longer want the product. "Hold the receipt at arm's length and point a hair dryer at it to heat up the paper. CIN: L51100DL1989PLC034797, https://www.swissmilitaryindia.com/support/. It doesn't look like they want me to send in the bag, just one of the tags stitched into one of the seams as proof of authenticity. I contacted Swissgear on May 21, 2019 regarding the SECOND piece of luggage that resulted in not only a broke wheel, but a broken wheel AND suit case corner. If the customer is unable to provide the receipt, we offer a 50% discount code. If you wish to exchange an item, you must return the item by following our Return Instructions and purchase a new item through shopwithcaa.com at current selling price or exchange at one of our CAA Stores (note that some items are online only and are not available in-store). Product described as it fits 17 inch laptops, it doesn't fit my 17 inch laptop, company refusing to accept return even the purchase was than 30 days Swissgear described the backpack in their website that it fits 17 inch laptop, after I received it I discovered that it doesn't fit my 17 inch laptop. Unfortunately, we need the receipt to process a replacement. To avail of the Warranty, the customer needs to contact Swiss Support at. There was some back and forth of them trying to convince me that there were more labels on the suit case. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you recently purchased the item, a quick review of the hang tag would be the best way to identify the maker of your officially licensed SWISSGEAR product. I purchased Swissgear (ASIN - *********** hard shell luggage from Amazon in July of 2018 which was advertised with a 10 year warranty against defects in materials and workmanship. Ive setup a gmail address for my receipts. see attached Fairly new Swiss Gear backpack has shoulder strap that is separating and falling apart. This warranty does not cover accidental damage, unreasonable use, normal wear and tear, improper handling or damage caused by a common carrier, loss of use or other consequential damages, nor does it cover repairs attempted by unauthorized persons. Sincerely yours, ****** **** ***** Angry And Upset Group III International Ltd. (Swiss Gear) Customer On Behalf Of Mrs. Helene *****, Your Customer /HPS Enclosures: Please See The Attachments For Pictures Of Your Negligent Swiss Gear Bag For Your Reference And Further Review. TM, To register your product, please go to My Products section in your, TWRCA ORYGINALNEGO SZWAJCARSKIEGO SCYZORYKA OFICERSKIEGO, Access Lock Combination Recovery Program, Register for the Access Lock Combination Recovery Program now. It's completely faded from rubbing against the fabric in the outermost pocket, but I provided a picture of it anyways. The real lesson is to buy from companies that actually honor their warranty and don't look for ways to weasel out.