Im VERY disappointed! Dear Denice, We are truly sorry about your current experience at our store. However I ordered red and I got orange but the company immediately replaced with the right color. Highly hope that we have other chances to serve you. Top 50 trending shops that obtained and published the most verified reviews in the last 30 days, At least 90% of published reviews are verified reviews, Top 250 shops that obtained and published the most verified reviews of all time, Published at least 80% of verified reviews received in total, We use cookies to improve your experience, analyze site traffic and send targeted advertisements. Especially that her favorite color was purple. I ordered a sunshade for my SUV, and I couldnt be happier with it! So flimsy it blew away first night I had it outside. Whenever you call there number 251-322-2323 you can never get a hold of anyone. Je recommande. But otherwise its a great gift idea for indoor use! At Pawfect House, we are Passionate about Dogs and Cats. We hope we're still your choice in the future. Hi Kristen, Thank you so much for trusting in our services. We are truly sorry about this. Hi Raylene, It's such a great honor to us that you love our products. How BBB Processes Complaints and Reviews. BBB is here to help. Achieved an all-time record of 250 published verified reviews within one calendar month. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Anyone can write a Trustpilot review. It's such a big honor for The Pawpect House. She was only 18 months old and age loved the mat.we also got two couple causing t-shirt so thankful I found your site .I'll be back. Hi Randi,It's such a great honor to us that you love the T-shirt! Thank you so much!! Hi Maryann, Wow, thank you very much for your feedback! Your satisfaction means the world to us! We have sent an email and are waiting for your response. It came out beautiful. We're so happy that you chose our products for a special occassion of your friend like that. I Wish I Could Turn Back Time - Gift For Couples, Personalized Tumbler. They are paper thin and worthless! Due to the difference in name and email address when purchasing and contacting, the time to find the order is longer than expected. Hope to have other chances to serve you soon! Unfortunately it arrived damaged but thanks to the excellent support received a replacement was swiftly sent with no questions asked. Not suitable for outdoors at all. If you ever have problems with your order, we'll do everything we can to make it right. BBB Business Profiles generally cover a three-year reporting period. As shown on the tracking system, it was delivered on Jul 27 and we are happy to receive your confirmation that you have received it. Then I tried emailing several times and it's a generic email reply. Your shared stories would be a huge encouragement for The Pawpect House to continue providing better products and services to our customers. I have been asking where is my order and I get no answer. Can't wait to use these on our next cruise. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Your sharings definitely encourage us to do even better. Gardez La Porte Ferme French - Funny Personalized Cat Doormat. Thanks, ----------------------Jul 15, We have now found your order, because the name and email address you use to contact and purchase are completely different, so it took 24 hours to find your order when you provided us your address. Have a nice weekend! We can't wait to serve you in the near future. We wore matching T-shirts when we went to Dollywood and received many compliments. I have purchased several different T-shirts for my wife and I to wear on our next cruise, which is this coming October. It arrived and in great condition. Verification can help ensure real people write reviews about real companies. I hope they add blue eyes options. I ordered shirts through here for our anniversary. To compensate for the difficulties you experienced before receiving your order, we will continue to support you via email. Well guide you through the process. I got the key holder as a housewarming gift for a good friend and they absolutely loved it. Thank you. This floor mat is super cute and soft. We will try with our might and main to bring our customers the better products as well as services. If you need any support, please feel free to contact us via our support email. As soon as I opened my package and pulled out my shirt I knew I was going to love it!! Im a very happy , and now loyal, customer!!! Thanks again!!! Thank you so much! I couldn't believe that I could get such a perfect little sign for my garden. These meet & exceed my expectations. Raylene from christchurch New Zealand. I would use this company again and recommend. Aucun regret ! EXPECTATIONS MET & EXCEEDEDI ordered 2 pet bowls for my own & our grand dog. Hi Camille! Were so stoked youve chosen The Pawfect House and hope there will be other chances to serve you. Regarding the personalized values on the T-shirt, they are allowed to input depending on the customer's content, however, sometimes it causes misunderstandings and inconvenience in the customization process.We will try to improve it most convenient for customer input. Serving you is one of the biggest pleasure of The Pawpect House.Best regards. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. International Association of Better Business Bureaus. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We are now ready to replace your Key Holder, however, we are waiting for your confirmation on the picture of your cat that was selected in your order. BBB reports on known marketplace practices. Thank you Isabella you are a great Person and you are very attentive in everything . They had so many pets I was able to find pets that looked exactly like my two dogs. Excellent customer service and good quality and cute phone cover. We're so happy that our pet bowls meet and even exceed your expectations. It's a great quality item. We're also grateful for your kind understanding about the delivery time of your Sunshade. The are simply gorgeous, heavy weight & the perfect size. By continuing to use the site, you agree to the use of cookies in our. The Thing Which Will Matter Is That I Had You And You Had Me - Gift To My Bestie - Friends Become Sisters - Personalized Tumbler, God Blessed Us - Upload Image, Gift For Couples - Personalized Tumbler, Like Mother Like Daughter - Personalized Tumbler, I'm Sage & Hood And Wish A Mufuka Would - Personalized Tumbler, I'm Not Sugar & Spice And Everything Nice - Personalized Tumbler. Dear Melanie, We sincerely apologize for the longer shipping time than usual. As a personalized item, it may take a bit longer to produce and ensure the highest quality.We're so excited to hear that you would become our loyal customer! Best Number One Grandpa, The Man, The Myth, The Legend - Gift For Dad, Grandpa - Cat Mom Like A Normal Mother But Much Cooler - Gift For Cat Mom, Personalized Tumbler. Thanks and regards. Livraison en une dizaine de jours. These T-shirts are very good quality. 2022 Trustpilot, Inc. All rights reserved. Thank you very much for your support, Linda! I made a purchased on April 19th,222 my order number is ORDER #********* I have not received it. And the price was so good and I got the product very quickly. Dog - All Guest Must Be Approved By The Dog - Funny Personalized Dog Doormat, Please add German shorthair pointer to the list. Have a great time! It made the purchase made under trying circumstances all the better. We're so pleased that you love our garden metal sign. We're excited to serve you in the near future. Thank heavens I found your siteThank you for the amazing pet door mats .I got 2 .one for us and one for my mother inlaw hers had five cats on it however the day after I ordered it one of the babies went over the rainbow Bridge. Obtained at least 1000 reviews submitted by genuine customers with proof of purchase history. Again, sorry for the substandard experience you've had. Thanks so much for the swift replacement and easy process with your caring attitude. As customer satisfaction is our key aim, we always do our best to make sure you're happy with the final product. What can I say great service. We use dedicated people and clever technology to safeguard our platform. I lost my mom in January and this makes me feel a bit closer to her. Thanks and regards. Highly hope that we will have another chance to serve you. I purchased a "You gave us so much to remember" keyring for my wife whose father had just past away. I should have known better. Received the key holder I order for my son and his wife. I had to contact customer service about delivery only because tracking didn't start right after they said it was shipped but customer service was very helpful . Words can't describe how grateful we are when reading these beautiful words from you! They messed up our shirts and wanted to charge me 20$ to fix their mistake Cheap Tshirt and very poor customer serviceI still havent received an email to resolve over 24 hrs since u said u were going to try to resolve I just want my shirts reprinted correctly without a 20$ charge. All the best, Pawfect House. It is very cute and hopefully will help protect my cats from strangers who do not know they are house cats. This program is so funny to select animated pets for showing on your product. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The price was reasonable and excellent communications on the staff when I had questions. Please send our greetings to your little furs, hope them will be well-protected. Very disappointed with the material used and the price paid was not worth it. My clumsy husband wrote a wrong name of our cats have it fixed by the staff anyway, great customer service. It came quickly and had a good selection of cats to adapt to mine. Hi Ldin, Many thanks for taking the time to share your feedback with us. It's such a big honor for us. (T-shirt, Mug, Ornaments, Doormat, Garden Flag, Metal Sign, Canvas). BBB Business Profiles may not be reproduced for sales or promotional purposes. Thanks for finding my order and fixing it up for me . Business ProfileBusiness Profile for Pawfect HouseOnline Retailer, Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Hi Brandy,We are sorry about your experience shopping at our store. Pawfect House is the pawfect place to find unique personalized gifts for pet lovers (t-shirts, ornaments, mugs, decorative mats, garden flags, metal signs, canvas, etc.). Be the first to review! The mats are HORRIBLE! Made it on time and they loved how original and personal the gift was. Don't Let The Cats Out - Funny Personalized Cat Doormat, Can anyone tell me how long it took to get there Matt I ordered mine two weeks ago in according to the shipping it is still in Shanghai or wherever like it hasnt hardly gone anywhere I am afraid that I am getting ripped off, Personalized Welcome to Cat's House - Funny Personalized Cat Doormat, Keep The Gate Closed - Funny Personalized Dog Metal Sign, Welcome To Our Home Peeking Cats - Funny Personalized Cat Door Sign. Have a great day Kristen! Super cute. Companies can ask for reviews via automatic invitations. Cheers! What do you think? Hi Emilyn, Thank you for your kind words. The Decorative Pet Door Mat and The Husband & Wife T-shirt are our current top-selling products. We ordered a keepsake for a friend and it was delivered across the world with speed and efficiency. We also feel sorry for her loss, and we hope that the Keychain will comfort her as much as it can.Once again, thank you for your support. You could have chosen any other business but we appreciate that you have stuck with The Pawfect House. Once they get a black abs white Springer Spaniel Ill be getting a door mat. The keychain was exactly like shown on their website and was made and shipped promptly. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Here are 8 tips for writing great reviews. I would not recommend using outside since its so soft, I think rain or snow would ruin it. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I ordered the "You're Always By My Side - Personalized Custom Acrylic Garden Stake" for my mom's grave site. This product is made as a memorial gift, and it performs its message right. We are very grateful for your continued patronage because we would not be here without loyal customer like you! We will contact you via email to assist with this issue until it is completely resolved. All reviews are published without moderation. Cheap junk. The Pawfect House - Unique Personalized Gifts for Pet Lovers. We hope we still do that well for you in the future. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Welcome To The Pet Home - Funny Personalized Pet Doormat (Cat & Dog). Hi Lisa,Thank you very much for your support. Ce tapis en est mme trop mignon pour marcher dessus. I love the idea. Its awesome, and the quality seems truly good! Turned out fantastic and is a unique gift idea. Ya sabemos que ests aqu, Todos los invitados deben ser aprobados por el perro Spanish - Funny Personalized Dog Doormat, Peeking Cat - Keep Door Closed - Funny Personalized Cat Door Sign. Its great for people who already have all that they want, hence this personal gift means a lot more to them. Your choice is also one of the reasons that these items have maintained that position until now. As you have been informed via email, a replacement has been processed as soon as we find out your order number, please follow us by email to get the latest updates regarding your replacement. Welcome To My Home - Funny Personalized Cat Doormat, Bestie - Best friends Are Hard To Find - Personalized Photo Frame, No hay necesidad de tocar . It was fun making the people only wish we had the option of not putting the years so that the sentiment was the focus and as years go on the shirts would still be accurate, will feel weird to wear the shirt after year on shirt passes. The Pawpect House will always provide better products to you. Were very happy to hear that our Acrylic Garden Stake met your expectations! When ordering from a company youre not familiar with, its always a little scary my order took a couple of weeks, but to be expected when its a personalized item. Im quite skeptical about pet bowls & enormously picky. I highly recommend - it's a quality product. Cheers! I ordered a "Don't Let the Cats Out" sign for my door. To think I paid all that money. I love the concept but I can't order it because both my babies have blue eyes so the previews don't look like them. Once again, please accept the sincere apology from Pawfect House.All the best. Once again, thank you for being such a awesome customer!Have a great weekend! One shouldnt be even vaguely reluctant to order them. I was very happy that they loved it. Hope you can take a moment to check your inbox and give us feedback. I ordered a phone cover with dogs on it. Replies to negative reviews in < 24 hours. The item I bought was for an anniversary for special family friends. Everyone in the family loved it. We can't say clearly how meaningful it is when our product can somehow comfort you with your loss. The keychain is beautiful and and a great keepsake that she will use everyday. Hi Walt, Thank you so much for your choice and great trust in our products!It's such a big honor to us that our Keychain will accompany your wife everyday from now on. Your satisfaction is always important to us! I will certainly buy from them again. I will be ordering my daughter one for her cats and home. Very happy, excellent communication and excellent product I loved the attention they gave me it was five stars and I will buy again totally recommended this people is the BEST of the BEST!!!!!!! We strive to bring you a variety of high-quality products and focus on providing excellent customer service to our amazing customers.