WT actual F. You know that the products are going on a military base then why would you sent someone who isnt allowed to enter a military base. If you have received incorrect product, please call 1-800-921-2119 for a replacement. The store tells you to call the 800 number, the 800 number sends you to the store. Written copies of The Home Depot's Return Policy will be provided upon request. FOR ANYTHING. Homedepot.com Online Order Support: 1-800-430-3376, Want to instantly check the status of an order? The Occupational Safety and Health Administration (OSHA) provides information on identifying risk levels in workplace settings, determining safe work practices and implementing appropriate personal protective equipment in the workplace. Track Your Order. Home Depot and their shipper NSD are a complete joke. The Home Depots garden sales come with a one-year guarantee. This is also a great strategy should you get to the store and realize you forgot to measure for a specific part. One Stop Visit your local Pro Desk to select products, get a quote and set up delivery for the entire project. Job-Site DeliveryKeep your team on the job site, and let us deliver to you with job-site, boom and scatter and rooftop delivery options. CONGRATS! But theres another place in the store that has an even better deal on tools: the rental shop. Do not purchase a refrigerator from Home Depot. ft. Trendy Threads I - Color Marvell Indoor Texture Beige Carpet, Americana - Color Sedona Indoor 12 ft. Texture Brown Carpet, Brightstone II - Color Gem Indoor Texture Gray Carpet, Trendy Threads II - Color Popular Indoor Texture Beige Carpet, Trendy Threads II - Color Hip Indoor Texture Beige Carpet, Westchester III -Color Stargazer Texture White Carpet. Following the CDCs recent announcements, customers and associates who are fully vaccinated are not required to wear masks or facial coverings in The Home Depot stores, except where its mandated by state or local ordinances. Shame on me for giving them a 2nd chance. You can pick up paint for significantly less, or bring in the receipt from a recent purchase for a price match. Paint, Flooring, Fabric, and Wallpaper). Called to cancel because did not want delivered while on vacation. I'll restate, it was a beautiful day ALL DAY today up until the point that they arrived 30 minutes after the delivery window. But unlike used tools found at pawn shops, theyve been inspected by a qualified technician between rentals. Sometimes, as the various tools start to pick up scratches and dings or are replaced by newer models, theyre put up for sale. DO NOT USE PROREFERRAL HOME DEPOTIt has been a nightmare. Verification can help ensure real people write reviews about real companies. I need to dispute with my bank. Homedepot.com Major Appliances 1-877-946-9843Closed Christmas Day. If you dont need to invest a tool, most stores offer rentals for those things you might only need to use once for a particular job. The Home Depot is currently hiring for full- and part-time positions in our distribution centers and stores visit The Home Depot Career Portal to search for jobs and apply. Order not delivered on date promised. Please call us:1-800-HOME-DEPOT 1-800-466-3337, Consumer AccountU.S. I am furious. Sales associates use them to sort and move merchandise, but savvy shoppers whove broken the code can snatch up items when theyre at their lowest price point. BS. The Home Depot will offer a full refund on any new, unopened item that you bring back within 90 days. Ohio-based freelance writer and author Dan Stout is a former residential remodeler, commercial site supervisor and maintenance manager. All Rights Reserved. HELPFUL RESOURCES Weve compiled links to federal, state and local online resources to help make finding the information you need easier. Spent an entire day trying to chase down the shelf doors with their "Customer Service" team. If this happens to you with a purchase from The Home Depot, dont just grit your teeth and regret your purchase head in to the store to claim your savings! Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Customer Support: Return Policy at The Home Depot, Generators (other than Whole House and Stationary Generators), Consumer Electronics (Televisions & Computers), 1. For immediate assistance, contact our Customer Service department at 1-800-HOME DEPOT (466-3337) to speak with one of our representatives. James the delivery guy was excellent. Support may also be available for The Home Depot Commercial Credit Card holders who have been impacted by COVID-19. Not only that, but he was busy hustling and helping customers. Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions Return Policy Exceptions. Get the professional answers you deserve. x 18 Peel and Stick Carpet Tile (16 Tiles/Case) 36 sq. We are currently offering limited scheduled delivery services for online orders, however, same-day and next-day delivery services have been suspended until further notice. Extra freight charges may apply. Please visit HD Supply to create a new account or contact 1-877-694-4932 for assistance. No need to spend valuable time going and sourcing quotes from multiple supply houses. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: [email protected]. Totally disrespectful of their customer's time for a product that cost thousands of dollars - unacceptable. James did an excellent job installing. If any exists, the customer should notify the driver about damages for options and refuse delivery if you do not want the damaged product. Masks are still encouraged for those who arent fully vaccinated, and well keep safety measures in place like enhanced cleaning and social distancing. Law Enforcement Inquiries 1-770-384-4105 [email protected], Need Help? Desk Chair Mat, Buy StyleWell Caspian Cream 8 ft. x 10 ft. Moroccan Area Rug, Sunex Tools Professional Pneumatic Shop Seat. Bring the receipt for your purchase and show it to customer service. I had a small but aggravating issue with one of your products I had purchased and had to drive the one hour back to your store in Pace, Fl to correct the situation. Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made*. 2000-2022 Home Depot. All Rights Reserved. I think great, boy was I wrong. I am thoroughly disgusted with this company. If youre using a The Home Depot consumer credit card, a commercial revolving charge, or The Home Depot commercial account, youll have 365 days to return most items. Local store prices may vary from those displayed. But while the item itself may be untouched, the damaged package means that the retailer will likely be forced to place it on deep discount. They lost my order and keep saying it would be delivered next week, and now they said it would be delivered next month!! Get both and bring back the one you dont use for a full refund. EVER. Use of this site is subject to certain Terms Of Use. Can't find what you're looking for? He knew exactly what I needed. 1-866-875-5488Canada 1-800-747-3787, Commercial RevolvingCards U.S. 1-866-875-5489Canada 1-800-668-5336, Commercial AccountsU.S. Message and data rates may apply. Please call us: 2010 - 2022. Wish there was a zero star option for this crap. Safety in Our Stores Maintaining clean, safe stores has always been one of our top priorities. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts). Customer service rep said they cant do anything or even refund me. The Centers for Disease Control and Prevention (CDC) has set up a site with the latest information and guidance about the Coronavirus. Then we rescheduled, this time they sent someone who is not allowed to enter a military base. For legal insights, guidance and analysis, plus the latest state-specific COVID-19 restrictions and orders. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Need Help? All Rights Reserved. Products purchased at The Home Depot Design Center can only be returned at The Home Depot Design Center. Hes worked on nearly all aspects of building and DIY including project planning and permitting, plumbing, basic electric, drywall, carpentry, tiling, painting and more. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase. Exceptions may apply (including Express Delivery and Major Appliance). Much like the wood found among the cull lumber, you may not find the color or quantity youd like, but theres often enough paint at a great price for painting doors or other small projects. You can also use our site to access more information about the Home Depot return policy. Mine you this was the 2nd time I have tried to get a fridge from Home Depot. With those items, youll only have 30 days to return them. Refunds will be issued to the original form of payment (credit card, PayPal, etc. Can't find what you're looking for? Then we reschedule again, this time they call us saying they will be here in 30min. Receipts for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account may be located in our system within 365 days of purchase. Original shipping charges will be fully refunded in the event that the return is the result of an error by The Home Depot. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: [email protected]. Local store prices may vary from those displayed. Great job Homedepot will be boycotting you and go out of my way to be at lowes instead I shouldnt have to contact the manufacturer for things that you carry if you got any customer service ethics at all. Lucky wasnt stolen. A price saving tip that requires no negotiating at all is The Home Depots low price guarantee. Items purchased from a third-party or marketplace seller, but shipped by The Home Depot, must be returned to the selling party in accordance with their return policies.Paragraph Text. I mean what the actual f!!! It is so pleasing during these times that we have people like Yvonne. Anyone can write a Trustpilot review. 2 months and still counting to get my washer and dryer- 27 hours of call and still waiting.. typing this review while on hold!!!! Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Trendy Threads II - Color Classy Indoor Texture Gray Carpet, Trendy Threads I - Color Classy Indoor Texture Gray Carpet, Trendy Threads I - Color Chic Indoor Texture Beige Carpet, Trendy Threads II - Color Chic Indoor Texture Beige Carpet, Trendy Threads II - Color Marvell Indoor Texture Beige Carpet. To reach us for support, text SUPPORT to 38698 and start a conversation with our online customer care team. Our dedicated Pro Desk gives you access to an expanded assortment of over 80,000 special order products and delivery services for your entire job. The SBA Directory of Local Resources, including District, Regional and Field Offices, helps small business owners get in touch with local resource partners that offer counseling, training, mentoring and more. Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Jimbo is an excellent employee. These holiday sales are a win all the way around! By keeping an eye on those yellow tags, its possible to get even better deals on low-cost, high-value items that every DIYer will love. Enroll in Pro Xtra The Home Depots free loyalty program built for Pros to enjoy special services, members-only benefits, savings and business tools. Need Help? We will provide you with a quote (please allow 2 - 3 business days). Rental tools are available to DIYers of all skill levels to try out or to use for one-off projects. Please bring a valid driver's license or government-issued photo identification for registration. We will make it right by correcting your paint or giving you a comparable can of paint. Due to these donations, PPE items may be unavailable in stores and online. Additional charges may apply if there is a price difference between old and new blinds. i was treated very poorly by a manager and every time i go there it is like pulling teeth to get any help that alone competent help, i will not be return to home depot again be burned to many times. Our Efforts To Support Our Customers, Associates & Community, Consumer & Commercial Credit Customer Service, Local Community Development Financial Institutions, IRS Coronavirus Tax Relief and Economic Impact Payments, The Home Depot Commercial Revolving Charge Payment Support, The Home Depot Commercial Credit Card Payment Support, CDC Guidance On COVID-19 for General Health, US Chamber Of Commerce Coronavirus Small Business Guide, DLA Piper LLP's Coronavirus Resource Center, Husch Blackwell LLP's State-by-State COVID-19 Guidance, King & Spalding LLP's Coronavirus Task Force, US Department of Labors Coronavirus Resources, OSHA Guidance on Preparing Workplaces for COVID-19, The Home Depots Pro Xtra Loyalty Program, Directory of SBA Local Resources and District Offices, Directory of State & Local Chambers of Commerce. With thousands of suppliers at our finger tips, we have access to hundreds of thousands of products. Merchandise is Non-Returnable/Non-Refundable. Eligible orders for online returns will receive a shipping label via email to print and attach to your package. Better yet, when these items are sold by the board foot, you only have to pay for what you need. Due to the high volume of orders being processed, pickup times may be delayed in some cases. Customers have 30 days to return paint theyre not satisfied with, which ends up on a bargain shelf. If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution. This review is to give kudos to Sam in the Lumber Dept. ), unless noted in our Return Policy Exceptions. The SBA sets guidelines for lenders, community development organizations and micro-lending institutions to provide small businesses with SBA-guaranteed loans that feature competitive terms and other unique benefits. 2000-2022 Home Depot. Please call us: Consumer & commercial credit customer service, Shop Frameless Base Assembled Kitchen Cabinets, Cambridge Wall Assembled Kitchen Cabinets, Shop Stainless Steel Specialty Kitchen Sinks, Courtyard Casual Teak Outdoor Side Tables. Customer service stated that since it was a special order, any changes would need to be initiated by the store. Every store should have a Briana and I would want her representing my products in my business. Not sure what kind of garden loppers to buy? Paid Time Off In order to provide our associates with the time needed to take care of themselves and their families, we have implemented the following actions: Added 80 hours of paid time off for all full-time hourly associates and 40 hours of paid time off for part-time hourly associates to be used at their discretion at any time in 2020 and paid out at year-end if not used, For associates who are 65 years of age or older, or determined to be at higher risk by the CDC, added 160 hours of paid time off for full-time hourly associates and 80 hours of paid time off for part-time hourly associates to be used at their discretion at any time in 2020 and paid out at year-end if not used, Providing paid time off for any associate who has contracted COVID-19 until released by a doctor. Return it Fast & Easy Just like You Bought it. Log in now to get started with Special Orders. Throughout this pandemic, our focus is on the health and safety of our associates and customers, and we continue to follow guidance from the Centers for Disease Control and Prevention (CDC). Look for an area of mis-tint paint thats priced at a steep discount. 2000-2022 Home Depot. Home Depot Design Center: Products ordered and tailored specifically to customer's requirements or measurements. Each one is new, never used. I will definitely not buy appliances from Home Depot ever again. Ordered an appliance delivered to my house. Please Log In to use this helpful feature. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: [email protected]. Materials on this website are provided for informational purposes only, do not constitute legal advice, and are not guaranteed to be complete, correct, or up-to-date. HD Supply and the HD Supply logo are trademarks of HDS IP Holding, LLC. If you have an interest in becoming a vendor/supplier/service provider for Home Depot, please visit the HDConnect which is The Home Depot's Service Provider Portal for all U.S. and Canada Merchandise suppliers, Non-Merchandise suppliers, Carriers, and other Home Depot business partners. Enjoy bulk pricing and even have your shopping done for you, leaving you free to simply pick up and pay. Buy multiple sizes and plan on returning the unused items. All returns are subject to verification system approval. Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, OOPs merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. The Home Depot uses a third-party refund verification system. The SBA offers a site where you can search by ZIP code for potential lenders who may be able to support eligible businesses loan applications. I recently bought a patio set through Home Depot NSD was the shipping company and when the set came in it was shipped to the wrong address and was missing two chairs. Like many retailers, The Home Depot holds clearance sales around major holidays like Memorial Day and the Fourth of July. Registration of Store Credit may be required. Please be aware that responses via email may currently take up to 7 days. We have also installed plexiglass shields at checkout and service desks throughout our stores and continue to provide non-medical face coverings and gloves to our associates. Call us for assistance at: 1-800-430-3376. Anyone who tackles projects as readily as most DIYers can access great deals and sales associates who are motivated to help you. Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. Returns are only accepted with advanced authorization. RETURN TO STORE We require a valid drivers license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. This was the first time I had this kind of problem with Home Depot. Im so frustrated with this whole BS. The Show Only Items Ordered Previously filter helps find your past purchases fast! Use of this site is subject to certain Terms Of Use. Was delivered day we left and sat there til return. Now I am being charged for both sets. Contact UsPrivacy and Security Statement. Simply take your purchase back to any Home Depot and get your money back instantly or exchange for something else. This goes for anything youve bought in the last 30 days. It typically ends up in the cull lumber rack along with damaged or flawed boards that stores sometimes sellfor up to 70 percent off. Trying to get it delivered is a nightmare. Your receipt(s) must show a purchase of the Bonnie plant AND/OR Miracle-Gro soil and/or plant food product purchased within 3 days of one another; and, 3. Plan your entire job with The Home Depot from sourcing to quotes to delivery. guide for an in-depth explanation of how to select the best pieces at a lumberyard. Many DIYers know The Home Depot will cut lumber and trim to custom length. I will be buying my next appliance at home depot hands down! We are no longer supporting IE (Internet Explorer), head in to the store to claim your savings. I get a call the morning of delivery that sorry my fridge didnt make the truck it was misplaced and the soonest we could get it delivered would be Tuesday. Find out how The Home Depot may be able to help our Commercial Revolving Charge Card holders who have been impacted by COVID-19. Exchange must be the same product and color. I have been trying to call but its not going through. 2000-2022 Home Depot. Message frequency varies. One-source solutions are available to existing Home Depot Pro customers. After several phone calls and tex messages they finally called me saying that I would have to pay over $600 for the installation. We recommend our users to update the browser. For in-store purchases, if you find a lower price on an identical, in-stock item from a competitor, the sales staff at The Home Depot will match the price. 2022 Trustpilot, Inc. All rights reserved. At The Home Depot you can actually return a dead plant! Bring in your Bonnie plant and purchase receipt(s) to your local Home Depot; *, 2. We will manage the details, so you can manage your business. Horrible horrible delivery experience. Easily track the delivery in your Home Depot app. This guarantee began January 1, 2018. My wife acquired a HD credit card for payment of the job. I bought a dishwasher, it was delivered and not installed. Exclusive Grow a Garden Guarantee: Full Disclaimer. Roadie connects drivers with local businesses to earn money doing local "no contact" deliveries with no vehicle requirements or time commitments.